Are Your Customers Telling Stories?

Are Your Customers Telling Stories?

Stripes is one of my favorite movies. Starring Saturday Night Live comedians Bill Murray and John Candy, the 1981 hit movie features a scene in which new Army recruits (including Murray and Candy) are in a “get-acquainted” circle with their basic training platoon...
‘Would You Like to Hear a Story?’

‘Would You Like to Hear a Story?’

Last week, I requested an Uber in Richmond, Va., and got a delightful surprise. When I boarded the car at the Richmond Airport en route to a downtown hotel, my driver turned, introduced himself, and shook my hand. Then, he asked a magical question: “Would you like to...
Storytelling Power

Storytelling Power

Guest post by James Mapes The founder of Quantum Leap Thinking, creator of The Transformational Coach, and an expert on the psychology of applied imagination, James Mapes is a highly acclaimed business speaker and personal excellence coach. HOW TO IGNITE YOUR BRAIN...
Innovative Service is Like Western Boots

Innovative Service is Like Western Boots

I proudly wear Lucchese cowboy boots.  These chocolate brown accessories remain affixed to my feet at work and at leisure.  They have even become an integral part of my brand.  I get a lot of very favorable comments about my boots; no one ever noticed...