Press
Media Coverage of Chip’s Work
For all media inquiries:
Chip R. Bell has been featured in top media outlets such as CNBC, CNN, Bloomberg TV, Wall Street Journal, Fox Business, ABC, Inc Magazine, Forbes, Businessweek, USA Today, Fortune and Financial Times.
For media inquiries, please contact Dr. Nancy Bell at nancy@nancyrbell.com.
Recent Press

Managing The Limits of AI For A Remarkable Customer Experience

What A Famous Sioux Warrior Can Teach Today’s Leaders

How To Become A Great Storyteller By Dreaming Big

How to Make Fun Your Customer Strategy

How To Lead Like An Entrepreneur

Give Your Customers ‘Crayons’ To Decorate Their Experiences

Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie

Are You Serving Your Customers With Honor?

Take Out Your Customers’ Trash

The Magic Of Serving With Radical Generosity

Customer Fog: The Real Reason Customers Leave

Serve Customers ‘Vacation Cereal’

How To Fire A Customer

Wowing Customers Through Their Senses

Are You Taking Risks On Behalf Of Your Customers?

Constructing Care: How Your Customers Know They Matter
https://www.forbes.com/sites/chipbell/2023/10/16/constructing-care-how-your-customers-know-they-matter/?sh=716851b77eba

Are You Telling Your Customers The Whole Truth?

Refocusing Your Frontline From Activity To Results

Can AI Deliver A Customer Experience Like A Grandmother Would?

4 Ways To Unleash The Power Of Passionate Leadership

How Innovative Service Creates Customer Advocates
https://www.iqor.com/podcasts/ep-69-how-innovative-service-creates-customer-advocates/

Stop Focusing On Beating Your Competition

5 Essentials For Animated Employee-Customer Engagement

3 Secrets To Great (Customer) Relationships

EP 061: Inside the Customer Experience with Chip Bell

Chip Bell and the Customer Journey of the Future

Leading Your Frontline To Love Your Customers

What Is Your Service Achilles Heel?

Creating Colorful Memory Bubbles

How To Speak Customer

Reviving The Lost Art of Forgiveness

Are We Losing Customer Surprise?

The Origin of Customer Journey MappinG

Learning from luxurY

Understanding the Luxury-Seeking CustomeR

Treat Them Like Royalty: Customer Experience Lessons From Luxury BrandS

Are Your Customers getting ghosted?

5 Secrets Of A Profoundly Remarkable Customer Experience

CX Books You Must ReaD

How To Be A Customer Experience Clairvoyant

World’s Top 30 Customer Experience Professionals for 2022

How To Lead ‘Mustangs’

Inside Your Customer’s Imagination – E56 with Chip Bell

Put A ‘White Motorcycle’ In Your Showroom Window

Customer Service: The Fallacy Of Too Much

Give Your Customers ‘The Knife’

The secrets behind tapping into your customer’s imagination – Interview with Chip BelL

Follow-Up Is a Waste of Time

18 Best Innovation Books to Read in 2022

How to build customer connection when publicly speaking

4 Customer Experience Strategies Inspired By Vincent Van Gogh

Top 20 Customer Service Speakers to Hire for Your Next Event

CX Day 2021

The Leader as a Rainbow

Rethinking Your Customer-Centric Strategy

Innovation is the New Symbol of Survival

Bonding with Customers: The Leadership Side

Chip Bell And Customer Loyalty

When Your Customer Becomes the Leader

25 Customer Experience Blogs to Add to Your Weekly Reading List

Vacation House Rules: Pack These Essential Tips For Staying In A Summer Rental

Chip R. Bell of ‘Inside Your Customer’s Imagination’: “Ask customers about their hopes and aspiration, not just their needs and expectations”

5 Things a Business Should Do to Create a Wow Customer Experience

4 “Global Gurus” Share Their Advice for Customer Experience Leaders

Leadership—Unwrapped and Unadorned

Reprise: Interview with Sir Marshall Goldsmith and Chip Bell on Effective Mentoring

How to Lead Loudmouthed Associates

How customer loyalty drops straight to the bottom line

How to gain insight into what causes customer loyalty

10 Customer Experience Books every CXO should read

Updating Your Methods in Customer Feedback Analysis | with Chip Bell

How to Deliver Innovative Customer Experiences

Episode 453: Chip Bell, Your Customer’s Imagination

2021 AXIOM BUSINESS BOOK AWARD MEDALISTS

Companies That Pride Themselves On Customer Service: Pandemic Edition

Customer Service Expectations – How to Get Inside Your Customer’s Imaginations

Unique Customer Service with Chip Bell

21 MUST-READ CUSTOMER EXPERIENCE BOOKS IN 2021

Book Review: Inside Your Customer’s Imagination

The Leader’s Guide to Valentines

How Product Managers Can Delight Customers

5 Top Customer Service Articles For the Week

EXtreme Carolina with Michael Levi Borkman

“I Wish the CEO Would Try and Open This F@#!* Package”

A Letter from a Long-Distance Teammate

Do Your Customers’ Experiences Foster Amazing, Captivating Stories?

10 Customer Experience Books Worthy of Discussion in 2020

CHIP BELL – THE BUSINESS OF STORYTELLING

5 Secrets to Creating Breakthrough Products, Services and Solutions

“State of Service” Report: Pandemic Driving Customers to Digital Channels and Automation

Chip Bell – Keynote Speaker and Author, Inside Your Customer’s Imagination

Global Gurus 20 Books to Read this Christmas

New Books for Holiday Gift-Giving This Year

The secrets behind tapping into your customer’s imagination – Interview with Chip Bell

Inside Your Customer’s Imagination With Chip Bell

5 Secrets for Creating Breakthrough Innovations – with Chip Bell and Louis Carter

Secrets to Getting Into Your Customer’s Imagination with Chip Bell

5 Secrets for Creating Breakthrough Products, Service and Solutions with Chip Bell

How To Lead Service Improv

What Are They They Thinking? Getting Inside Your Customer’s Mind

Frontline Festival: Leaders Share about Executive Development

Are You Delivering “Comfort and Joy” to Your Customers?
![[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights](https://chipbell.com/wp-content/uploads/2020/11/index.jpg)
[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights

Veterans Day Is Also About Those Who Served Those Who Served

5 Top Customer Service Articles For the Week

CXChronicles Podcast Episode 101 with Chip Bell

Are You Purpling Your Customers?

How to Tell If Your Airline Seat, Hotel Room or Rental Car is Clean

Are You Using a “Boy” or “Girl” Cup?

Expert Opinion – Do You Ever Ask Your Customers for Feedback? How Do You Deal with Criticism?

Frontline Festival: Leaders Share about Culture

Selling With, Not To

The Demise of Surprise
![[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights](https://chipbell.com/wp-content/uploads/2020/11/index.jpg)
Get Inside Your Customer’s Imagination

Inside Your Customer’s Imagination with Chip Bell

The Power of a Naked Leader

5 Top Customer Service Articles For the Week
![[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights](https://chipbell.com/wp-content/uploads/2020/11/index.jpg)
Let Your Customers Lick the Beaters

Are You Delivering Concierge Customer Service?

The Return of the Village

Inside Your Customer’s Imagination

Chip Bell – Inside Your Customer’s Imagination

Guest Blog: Innovative Service Gifts

5 Secrets for Co-Creation Partnerships

Fueling Customer Loyalty

Leaders: Are you dedicated to the people you serve?

Alan Weiss’s Monday Morning Memo®

Chip Bell and Home Building – Inside Your Customer’s Imagination

Book Review – Inside Your Customer’s Imagination

How To Go Inside Your Customer’s Imagination

Book Review – Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

Inside Your Customer’s Imagination with Chip Bell

How to Get Inside Your Customer’s Brain

How to Better Engage Your Customers and Their Ideas

Getting Inside Your Customer’s Imagination

Creative Ways to Engage your Network with Chip Bell

Leading Innovation Though Nobilizing

Inside Your Customer’s Imagination: The Leadership Side

Should We “Defund” Leadership?

Inside Your Customer’s Imagination

Chip Bell Gets Inside Your Customer’s Imagination

Checking Back for Post-Pandemic Customer Expectations

Riding Shotgun With Your Customers

GRACE under pressure John Baldoni with Chip Bell

22 Powerful Ways To Build Brand Loyalty

The Comic Book Path To Co-Learning

Asking for a Friend: Chip Bell Interview Part Two

Asking for a Friend: Chip Bell Interview Part One

How Innovation Leaders Care And Feed ‘Skunks’

Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Be the Customer: How To Stay Totally Focused on Your Customers

Be Kind or Stay Home: The Majestic Power and Influence of Being Nice

Customer Experience Lessons From My Free Cat

Stephen King on Innovative Service

The Remote Leader’s Rules for Living

Expert Advice: Chip Bell – “Never Stop Learning About Your Customers”

In the Midst of COVID-19 Don’t Get Mad, Get Smart

How to Deliver Customer Relevance Even if You Can’t Serve Them

Use the Pandemic Period to Demonstrate Your Values to Customers

Jersey Mike’s CEO Gives Strong Message for Contact Center Leaders

What Shakespeare Did While Sheltering In

Are Your Customers Getting Ghosted?

Leaders, Put Magic in Your Mission

Why Customers Panic…And What to Do About It

Innovating Customer Service with Chip Bell and Art Barter

Teamwork is the Secret Sauce for Customer Loyalty

Add Enchantment To Your Customers’ Experiences

Leading After The Party Is Over

Stop “Cutting to the Chase”

Are You Adjusting to Evolving Customer Expectations

Gypsy and Your Customers Expect Kindness

Sailing Toward the New Metrics of Leadership

Selling Books from the Keynote Platform

Are You Ready for Your Customers to Hear Thunder?

There is Nothing Fashionable About Late

20 Customer Experience Influencers You Should Follow NOW

Stop Leading! You’re Bleeding Off Passion

Are Your Associates Thinking In Heroics?

Successful Selling: Your competition is anyone your customer compares you to

A Conversation with Chip Bell on the Nobility of Service

Dissonance: Fertile Ground for Great Leaders

Top 10 Customer Experience Influencers You Should Know

How Growing eCommerce Brands Maintain Strong Customer Service

What Customers Want, with Dr. Chip Bell: Episode 283 of the Action Catalyst Podcast

Tips for Creating a Value-Unique-Driven Contact Center

Customer Clairvoyance: I Never Knew I Always Wanted This

QAQ: The Path to Customer Insight

I am the warranty!

Customer: Show me the money

My Tree Trimmer Goes Barefoot

Would Your Customers Polish Your Bathroom?

The Four Things You Must Do to Keep Customers Talking about Your CX

Customers don’t expect perfection, but they do expect you to care

How do your customers know you really, really care?

Are Your Telling Your Customers The Whole Truth?

The Secret Sauce of Leader Communications

Does Your Front Line Show Empathy?

Thinking About Becoming an Entrepreneur? Than These 6 Words Had Better Be True

Are You Trusting Employees Or Just ‘Empowering’ Them?

The Robots Are Coming; The Robots Are Coming

Coming Down from a Service High

Turning Your Customers into Brand Loyalists

Counsel To A New Entrepreneur

Why do airlines block their customers on social media?

How to Build Enduring Customer Relationships

Serving Like A Wise Owl

The Contact Center Agent Screen Test

Reining in customers with a little delight

Be a fun-loving leader

Grow a Network – Part 2 How To Market Your New Book

How to Market Your New Book – Part 1

Serving as a Real Kitty: How to Give Authentic Customer Service

Why Every Retailer Needs to be a Watering Hole Organization

Episode #119: Cost-Saving Products, Services, and Customer Service Strategies

Chip R. Bell Says America is Losing its Southern Hospitality Culture

Dumbed Down CX: Just Make It Easy, Stupid!

Disrupting the Contact Center Customer

How to Lead Middle-Aged Minnesotans with a Swedish Accent

Would You Make A Good Mentor?

Why the Best Loyalty Programs are Intrinsically Pure

Are your customers’ experiences profoundly remarkable?

How Great Can Your Guest Experience Really Be?

Author & Speaker Helps Companies with Innovative Customer-Centric Strategies

Do Your Customer Experiences Have Flourishes?

Why retailers must be an authentic, trustworthy organization

Great Leaders Are Storytellers: How To Craft Great Stories

Leadership Lessons From a Mediocre Restaurant

Make Your Contact Center Like a Broadway Play

Are You an Innovation Skinny-dipper?

Value-Unique Services: 3 Ways Domino’s, First Watch And Others Serve Customers

If You Aren’t Mentoring, You Aren’t Leading

Got a Complaint About the Travel Industry? Take it to the Top.

Want Really Happy Customers?

Stop Satisfying Your Customers

25 Core Value Statements from 2018’s Top Organizations

Mama’s Manners: A Guest Post by Chip Bell

Leading The Way Podcast

We Asked 30 Cx Influencers If They Would Recommend The Net Promoter System

Are You an Innovative Customer Whisperer?

120 Helpful Customer Service Quotes from the Pros

Unique Customer Experiences: Six Strategies to Lure (and Keep) Shoppers In-Store

Inside the Soul of a Servant Leader

Customer fog: Why your Customers Leave

Turn Your Customers into Advocates By Giving Them Innovative, AV Experiences

27 Tips to be a Better Public Speaker

99 Thought Leaders Share the 5 Most Important Things Needed to Become a Thought Leader

Are You a Disruptive Mentor?

Amazon Go Disrupts, Re-invents, Elevates the Customer Experience

Leader, Full of Grace

Customer Intelligence Sources

Alan Weiss’s Monday Morning Memo® – 1/1/18

Celebrating Top Contact Center Thought Leaders

2017 Retail Influencer: Amazon

A Simple Script to Handle Customer Complaints

How to Best Deal with a Giant-Size Crisis

Frontline Festival: Thought Leaders Best Blog Posts of 2017

How to Win at Customer-Centric Marketing

21 Entrepreneurs List Their Favorite Business Books to Help Inspire Others

ICMI’s Top 50 Thought Leaders of 2017

25 Entrepreneurs Explain How They Maintain Creativity

Success Is Living Like Your Cat

Are You a Santa Claus Leader?

Serve Generosity with an Echo

27 Entrepreneurs Explain What They Love About Being An Entrepreneur

Inspirational Experts Share Tips For A Better Customer-Centric Culture Throughout Your Organizations

Above-And-Beyond Customer Service Tips From A to Z

23 CX Experts Reveal the Best Ways to Measure Customer Experience Success

Growing a Meeting Planner – Vendor Partnership

6 ways to deliver stressless service in the holiday season

Impulse Service on Steroids

A Time for Courageous Leadership

Are You Leading in the Lost City of Atlantis?

Solving the Six Sigma Goat Mystery

Service “Out of your Customer’s World”

The Care and Feeding of Keynote Speakers

The Top 50 Exceptional Customer Service Quotes

How to Solve Customer Problems without Giving Away the Store

Frontline Festival – October 2017

Author Chip Bell to Present at the i4cp 2018 Conference

Leading a Cult-Like Brand

Best Practices for Automating Customer Service

The Ultimate Leadership Test

Leading Customer Surveillance

6 Customer Journey Mapping Examples: How UX Pros Do It

266: Chip Bell, Innovating Service

Understanding Publishing Options With Author Chip R. Bell

Delivering Profoundly Remarkable Customer Service

You Can’t Automate Theatre

The Leader As Witness

27 Customer Experience Pros And Business Leaders Reveal the Single Most Important First Step In Developing a Successful CX Strategy

Sursy Your Customers

What are the Implications of Competing with Technology?

How Great Leaders Unleash Passion

How Are You Raising Customer Expectations Too High?

The Secret Power of Customer Story Telling

The Power of a Noble Purpose

Is Your Customer Service Accessible?

GDA Podcast: An Interview with Chip Bell
