Press
Media Coverage of Chip’s Work
For all media inquiries:
Chip R. Bell has been featured in top media outlets such as CNBC, CNN, Bloomberg TV, Wall Street Journal, Fox Business, ABC, Inc Magazine, Forbes, Businessweek, USA Today, Fortune and Financial Times.
For media inquiries, please contact Dr. Nancy Bell at nancy@nancyrbell.com.
Recent Press
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Are You Serving Your Customers With Honor?
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Take Out Your Customers’ Trash
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
The Magic Of Serving With Radical Generosity
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Customer Fog: The Real Reason Customers Leave
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Serve Customers ‘Vacation Cereal’
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
How To Fire A Customer
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Wowing Customers Through Their Senses
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Are You Taking Risks On Behalf Of Your Customers?
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Constructing Care: How Your Customers Know They Matter
https://www.forbes.com/sites/chipbell/2023/10/16/constructing-care-how-your-customers-know-they-matter/?sh=716851b77eba
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Are You Telling Your Customers The Whole Truth?
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Refocusing Your Frontline From Activity To Results
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Can AI Deliver A Customer Experience Like A Grandmother Would?
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
4 Ways To Unleash The Power Of Passionate Leadership
![How Innovative Service Creates Customer Advocates](https://chipbell.com/wp-content/uploads/2023/03/Ep-69-Chip-Bell-thumbnail-1080x675.png)
How Innovative Service Creates Customer Advocates
https://www.iqor.com/podcasts/ep-69-how-innovative-service-creates-customer-advocates/
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Stop Focusing On Beating Your Competition
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
5 Essentials For Animated Employee-Customer Engagement
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
3 Secrets To Great (Customer) Relationships
![EP 061: Inside the Customer Experience with Chip Bell](https://chipbell.com/wp-content/uploads/2022/10/Authentic_Change.png)
EP 061: Inside the Customer Experience with Chip Bell
![Chip Bell and the Customer Journey of the Future](https://chipbell.com/wp-content/uploads/2022/10/Screen-Shot-2022-10-03-at-3.57.07-PM.png)
Chip Bell and the Customer Journey of the Future
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Leading Your Frontline To Love Your Customers
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
What Is Your Service Achilles Heel?
![Creating Colorful Memory Bubbles](https://chipbell.com/wp-content/uploads/2018/11/Hr.com-Logo.png)
Creating Colorful Memory Bubbles
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
How To Speak Customer
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Reviving The Lost Art of Forgiveness
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Are We Losing Customer Surprise?
![The Origin of Customer Journey MappinG](https://chipbell.com/wp-content/uploads/2022/05/CXM-Today.png)
The Origin of Customer Journey MappinG
![Learning from luxurY](https://chipbell.com/wp-content/uploads/2022/05/Hospitality-Daily.png)
Learning from luxurY
![Understanding the Luxury-Seeking CustomeR](https://chipbell.com/wp-content/uploads/2019/02/ceoworld-mag.png)
Understanding the Luxury-Seeking CustomeR
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Treat Them Like Royalty: Customer Experience Lessons From Luxury BrandS
![Creating Colorful Memory Bubbles](https://chipbell.com/wp-content/uploads/2018/11/Hr.com-Logo.png)
Are Your Customers getting ghosted?
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
5 Secrets Of A Profoundly Remarkable Customer Experience
![The Origin of Customer Journey MappinG](https://chipbell.com/wp-content/uploads/2022/05/CXM-Today.png)
CX Books You Must ReaD
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
How To Be A Customer Experience Clairvoyant
![World’s Top 30 Customer Experience Professionals for 2022](https://chipbell.com/wp-content/uploads/2021/04/logo-globalgurus-Customer-Experience-2022-1080x675.png)
World’s Top 30 Customer Experience Professionals for 2022
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
How To Lead ‘Mustangs’
![Inside Your Customer’s Imagination – E56 with Chip Bell](https://chipbell.com/wp-content/uploads/2022/01/CX-Goalkeeper-Logo-1080x675.jpg)
Inside Your Customer’s Imagination – E56 with Chip Bell
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Put A ‘White Motorcycle’ In Your Showroom Window
![Creating Colorful Memory Bubbles](https://chipbell.com/wp-content/uploads/2018/11/Hr.com-Logo.png)
Customer Service: The Fallacy Of Too Much
![Give Your Customers ‘The Knife’](https://chipbell.com/wp-content/uploads/2017/11/quality-digest-logo.png)
Give Your Customers ‘The Knife’
![The secrets behind tapping into your customer’s imagination – Interview with Chip BelL](https://chipbell.com/wp-content/uploads/2022/05/customerthink-.png)
The secrets behind tapping into your customer’s imagination – Interview with Chip BelL
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Follow-Up Is a Waste of Time
![18 Best Innovation Books to Read in 2022](https://chipbell.com/wp-content/uploads/2022/01/teambuilding-logo.png)
18 Best Innovation Books to Read in 2022
![How to build customer connection when publicly speaking](https://chipbell.com/wp-content/uploads/2021/12/Adam-Markel-Logo-2.png)
How to build customer connection when publicly speaking
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
4 Customer Experience Strategies Inspired By Vincent Van Gogh
![Top 20 Customer Service Speakers to Hire for Your Next Event](https://chipbell.com/wp-content/uploads/2021/10/readwrite-logo--1080x675.png)
Top 20 Customer Service Speakers to Hire for Your Next Event
![CX Day 2021](https://chipbell.com/wp-content/uploads/2021/03/litmus-world-logo.png)
CX Day 2021
![The Leader as a Rainbow](https://chipbell.com/wp-content/uploads/2021/02/publogo-real-leaders.png)
The Leader as a Rainbow
![Rethinking Your Customer-Centric Strategy](https://chipbell.com/wp-content/uploads/2021/10/Haptik-logo.png)
Rethinking Your Customer-Centric Strategy
![Innovation is the New Symbol of Survival](https://chipbell.com/wp-content/uploads/2021/09/Screen-Shot-2021-09-02-at-2.03.36-PM-1080x656.png)
Innovation is the New Symbol of Survival
![Bonding with Customers: The Leadership Side](https://chipbell.com/wp-content/uploads/2021/09/Screen-Shot-2021-09-02-at-1.55.53-PM.png)
Bonding with Customers: The Leadership Side
![Chip Bell And Customer Loyalty](https://chipbell.com/wp-content/uploads/2021/09/Screen-Shot-2021-09-02-at-1.34.57-PM.png)
Chip Bell And Customer Loyalty
![When Your Customer Becomes the Leader](https://chipbell.com/wp-content/uploads/2021/09/Screen-Shot-2021-09-02-at-1.47.16-PM.png)
When Your Customer Becomes the Leader
![25 Customer Experience Blogs to Add to Your Weekly Reading List](https://chipbell.com/wp-content/uploads/2021/07/helpsquad.jpg)
25 Customer Experience Blogs to Add to Your Weekly Reading List
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Vacation House Rules: Pack These Essential Tips For Staying In A Summer Rental
![Chip R. Bell of ‘Inside Your Customer’s Imagination’: “Ask customers about their hopes and aspiration, not just their needs and expectations”](https://chipbell.com/wp-content/uploads/2021/07/ThriveGlobalLogo-1080x627.jpg)
Chip R. Bell of ‘Inside Your Customer’s Imagination’: “Ask customers about their hopes and aspiration, not just their needs and expectations”
![5 Things a Business Should Do to Create a Wow Customer Experience](https://chipbell.com/wp-content/uploads/2021/06/authority-magazine-logo-1080x675.png)
5 Things a Business Should Do to Create a Wow Customer Experience
![4 “Global Gurus” Share Their Advice for Customer Experience Leaders](https://chipbell.com/wp-content/uploads/2018/05/customer-bliss-logo.png)
4 “Global Gurus” Share Their Advice for Customer Experience Leaders
![Leadership—Unwrapped and Unadorned](https://chipbell.com/wp-content/uploads/2021/03/lead-change-logo.png)
Leadership—Unwrapped and Unadorned
![Reprise: Interview with Sir Marshall Goldsmith and Chip Bell on Effective Mentoring](https://chipbell.com/wp-content/uploads/2021/06/QAspire-Logo-.png)
Reprise: Interview with Sir Marshall Goldsmith and Chip Bell on Effective Mentoring
![The Leader as a Rainbow](https://chipbell.com/wp-content/uploads/2021/02/publogo-real-leaders.png)
How to Lead Loudmouthed Associates
![How customer loyalty drops straight to the bottom line](https://chipbell.com/wp-content/uploads/2020/09/Jim-Blasingame-1080x675.png)
How customer loyalty drops straight to the bottom line
![How customer loyalty drops straight to the bottom line](https://chipbell.com/wp-content/uploads/2020/09/Jim-Blasingame-1080x675.png)
How to gain insight into what causes customer loyalty
![10 Customer Experience Books every CXO should read](https://chipbell.com/wp-content/uploads/2021/05/ozonetel.png)
10 Customer Experience Books every CXO should read
![Updating Your Methods in Customer Feedback Analysis | with Chip Bell](https://chipbell.com/wp-content/uploads/2021/04/CX-Media.png)
Updating Your Methods in Customer Feedback Analysis | with Chip Bell
![How to Deliver Innovative Customer Experiences](https://chipbell.com/wp-content/uploads/2021/04/annie-jennings-pr.jpg)
How to Deliver Innovative Customer Experiences
![Episode 453: Chip Bell, Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2021/03/crack-the-customer-code.png)
Episode 453: Chip Bell, Your Customer’s Imagination
![2021 AXIOM BUSINESS BOOK AWARD MEDALISTS](https://chipbell.com/wp-content/uploads/2021/04/axiom-business-book-awards.jpg)
2021 AXIOM BUSINESS BOOK AWARD MEDALISTS
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Companies That Pride Themselves On Customer Service: Pandemic Edition
![Updating Your Methods in Customer Feedback Analysis | with Chip Bell](https://chipbell.com/wp-content/uploads/2021/04/CX-Media.png)
Customer Service Expectations – How to Get Inside Your Customer’s Imaginations
![Unique Customer Service with Chip Bell](https://chipbell.com/wp-content/uploads/2021/03/build-your-success-podcast-logo.png)
Unique Customer Service with Chip Bell
![CX Day 2021](https://chipbell.com/wp-content/uploads/2021/03/litmus-world-logo.png)
21 MUST-READ CUSTOMER EXPERIENCE BOOKS IN 2021
![Book Review: Inside Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2021/03/kristin-arnold-logo.png)
Book Review: Inside Your Customer’s Imagination
![Leadership—Unwrapped and Unadorned](https://chipbell.com/wp-content/uploads/2021/03/lead-change-logo.png)
The Leader’s Guide to Valentines
![How Product Managers Can Delight Customers](https://chipbell.com/wp-content/uploads/2021/03/everyday-innovator-logo.png)
How Product Managers Can Delight Customers
![5 Top Customer Service Articles For the Week](https://chipbell.com/wp-content/uploads/2021/01/pub-logo-shep-hyken.png)
5 Top Customer Service Articles For the Week
![EXtreme Carolina with Michael Levi Borkman](https://chipbell.com/wp-content/uploads/2021/01/publogo-extreme-carolina.png)
EXtreme Carolina with Michael Levi Borkman
![The Leader as a Rainbow](https://chipbell.com/wp-content/uploads/2021/02/publogo-real-leaders.png)
“I Wish the CEO Would Try and Open This F@#!* Package”
![A Letter from a Long-Distance Teammate](https://chipbell.com/wp-content/uploads/2021/01/RLI-Logo_New_Green-Gradient_LowRes.jpg)
A Letter from a Long-Distance Teammate
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Do Your Customers’ Experiences Foster Amazing, Captivating Stories?
![10 Customer Experience Books Worthy of Discussion in 2020](https://chipbell.com/wp-content/uploads/2020/12/publogo-dan-gingess.png)
10 Customer Experience Books Worthy of Discussion in 2020
![CHIP BELL – THE BUSINESS OF STORYTELLING](https://chipbell.com/wp-content/uploads/2020/12/publogo-kelly-cardenas-podcast.png)
CHIP BELL – THE BUSINESS OF STORYTELLING
![5 Secrets to Creating Breakthrough Products, Services and Solutions](https://chipbell.com/wp-content/uploads/2020/12/index-2.jpg)
5 Secrets to Creating Breakthrough Products, Services and Solutions
![“State of Service” Report: Pandemic Driving Customers to Digital Channels and Automation](https://chipbell.com/wp-content/uploads/2020/12/index-1.jpg)
“State of Service” Report: Pandemic Driving Customers to Digital Channels and Automation
![Chip Bell – Keynote Speaker and Author, Inside Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2020/12/pressone.png)
Chip Bell – Keynote Speaker and Author, Inside Your Customer’s Imagination
![Global Gurus 20 Books to Read this Christmas](https://chipbell.com/wp-content/uploads/2020/12/index.jpg)
Global Gurus 20 Books to Read this Christmas
![New Books for Holiday Gift-Giving This Year](https://chipbell.com/wp-content/uploads/2020/12/Screen-Shot-2021-04-16-at-1.20.01-PM.png)
New Books for Holiday Gift-Giving This Year
![The secrets behind tapping into your customer’s imagination – Interview with Chip Bell](https://chipbell.com/wp-content/uploads/2020/12/Screen-Shot-2021-04-16-at-1.20.31-PM.png)
The secrets behind tapping into your customer’s imagination – Interview with Chip Bell
![Inside Your Customer’s Imagination With Chip Bell](https://chipbell.com/wp-content/uploads/2020/12/Screen-Shot-2021-04-16-at-1.31.42-PM.png)
Inside Your Customer’s Imagination With Chip Bell
![5 Secrets for Creating Breakthrough Innovations – with Chip Bell and Louis Carter](https://chipbell.com/wp-content/uploads/2020/12/Screen-Shot-2021-04-16-at-1.26.25-PM.png)
5 Secrets for Creating Breakthrough Innovations – with Chip Bell and Louis Carter
![Secrets to Getting Into Your Customer’s Imagination with Chip Bell](https://chipbell.com/wp-content/uploads/2020/12/600x600wp.png)
Secrets to Getting Into Your Customer’s Imagination with Chip Bell
![5 Secrets for Creating Breakthrough Products, Service and Solutions with Chip Bell](https://chipbell.com/wp-content/uploads/2021/02/publogo-leadership-learning-podcast-890x675.png)
5 Secrets for Creating Breakthrough Products, Service and Solutions with Chip Bell
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
How To Lead Service Improv
![What Are They They Thinking? Getting Inside Your Customer’s Mind](https://chipbell.com/wp-content/uploads/2020/11/Experience-This-logo-300x284-1.jpg)
What Are They They Thinking? Getting Inside Your Customer’s Mind
![Frontline Festival: Leaders Share about Executive Development](https://chipbell.com/wp-content/uploads/2020/11/index.png)
Frontline Festival: Leaders Share about Executive Development
![4 “Global Gurus” Share Their Advice for Customer Experience Leaders](https://chipbell.com/wp-content/uploads/2018/05/customer-bliss-logo.png)
Are You Delivering “Comfort and Joy” to Your Customers?
![[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights](https://chipbell.com/wp-content/uploads/2020/11/index.jpg)
[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Veterans Day Is Also About Those Who Served Those Who Served
![5 Top Customer Service Articles For the Week](https://chipbell.com/wp-content/uploads/2021/01/pub-logo-shep-hyken.png)
5 Top Customer Service Articles For the Week
![CXChronicles Podcast Episode 101 with Chip Bell](https://chipbell.com/wp-content/uploads/2020/11/index-1.jpg)
CXChronicles Podcast Episode 101 with Chip Bell
![Are You Purpling Your Customers?](https://chipbell.com/wp-content/uploads/2020/11/index-1.png)
Are You Purpling Your Customers?
![How to Tell If Your Airline Seat, Hotel Room or Rental Car is Clean](https://chipbell.com/wp-content/uploads/2020/11/index-2.png)
How to Tell If Your Airline Seat, Hotel Room or Rental Car is Clean
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Are You Using a “Boy” or “Girl” Cup?
![Expert Opinion – Do You Ever Ask Your Customers for Feedback? How Do You Deal with Criticism?](https://chipbell.com/wp-content/uploads/2020/10/index.png)
Expert Opinion – Do You Ever Ask Your Customers for Feedback? How Do You Deal with Criticism?
![Frontline Festival: Leaders Share about Executive Development](https://chipbell.com/wp-content/uploads/2020/11/index.png)
Frontline Festival: Leaders Share about Culture
![Selling With, Not To](https://chipbell.com/wp-content/uploads/2020/10/jack_malcolm_Logo.png)
Selling With, Not To
![Are You Purpling Your Customers?](https://chipbell.com/wp-content/uploads/2020/11/index-1.png)
The Demise of Surprise
![[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights](https://chipbell.com/wp-content/uploads/2020/11/index.jpg)
Get Inside Your Customer’s Imagination
![Inside Your Customer’s Imagination with Chip Bell](https://chipbell.com/wp-content/uploads/2020/10/index.jpg)
Inside Your Customer’s Imagination with Chip Bell
![Leadership—Unwrapped and Unadorned](https://chipbell.com/wp-content/uploads/2021/03/lead-change-logo.png)
The Power of a Naked Leader
![5 Top Customer Service Articles For the Week](https://chipbell.com/wp-content/uploads/2021/01/pub-logo-shep-hyken.png)
5 Top Customer Service Articles For the Week
![[VIDEO] Black Friday Survival Guide 2020: 9 Experts Share Insights](https://chipbell.com/wp-content/uploads/2020/11/index.jpg)
Let Your Customers Lick the Beaters
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Are You Delivering Concierge Customer Service?
![CX Day 2021](https://chipbell.com/wp-content/uploads/2021/03/litmus-world-logo.png)
The Return of the Village
![Inside Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2020/09/prime-customer-strategy.png)
Inside Your Customer’s Imagination
![Chip Bell – Inside Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2020/09/index.png)
Chip Bell – Inside Your Customer’s Imagination
![Guest Blog: Innovative Service Gifts](https://chipbell.com/wp-content/uploads/2020/09/Snow-Associates-.png)
Guest Blog: Innovative Service Gifts
![5 Secrets for Co-Creation Partnerships](https://chipbell.com/wp-content/uploads/2020/09/index-1.png)
5 Secrets for Co-Creation Partnerships
![Fueling Customer Loyalty](https://chipbell.com/wp-content/uploads/2020/09/avatars-ekltM5dOH6K5eZN6-JiuDZQ-t500x500.jpg)
Fueling Customer Loyalty
![Leaders: Are you dedicated to the people you serve?](https://chipbell.com/wp-content/uploads/2020/09/Future_SmartBrief_Logo.png)
Leaders: Are you dedicated to the people you serve?
![Alan Weiss’s Monday Morning Memo®](https://chipbell.com/wp-content/uploads/2020/09/Screen-Shot-2021-04-16-at-2.28.35-PM.png)
Alan Weiss’s Monday Morning Memo®
![Chip Bell and Home Building – Inside Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2020/09/index-2.png)
Chip Bell and Home Building – Inside Your Customer’s Imagination
![Book Review – Inside Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2020/09/index-3.png)
Book Review – Inside Your Customer’s Imagination
![How To Go Inside Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2020/09/index-4.png)
How To Go Inside Your Customer’s Imagination
![Book Review – Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions](https://chipbell.com/wp-content/uploads/2020/09/Dad_of_Divas_100x50.png)
Book Review – Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
![Inside Your Customer’s Imagination with Chip Bell](https://chipbell.com/wp-content/uploads/2020/09/Phil_Gerbyshak-logo_100x50.png)
Inside Your Customer’s Imagination with Chip Bell
![How to Get Inside Your Customer’s Brain](https://chipbell.com/wp-content/uploads/2020/09/Jeff-Toister.png)
How to Get Inside Your Customer’s Brain
![New Books for Holiday Gift-Giving This Year](https://chipbell.com/wp-content/uploads/2020/12/Screen-Shot-2021-04-16-at-1.20.01-PM.png)
How to Better Engage Your Customers and Their Ideas
![5 Top Customer Service Articles For the Week](https://chipbell.com/wp-content/uploads/2021/01/pub-logo-shep-hyken.png)
Getting Inside Your Customer’s Imagination
![Creative Ways to Engage your Network with Chip Bell](https://chipbell.com/wp-content/uploads/2020/09/book-marketing-action-podcast.jpeg)
Creative Ways to Engage your Network with Chip Bell
![Leading Innovation Though Nobilizing](https://chipbell.com/wp-content/uploads/2020/09/Seapoint-Center-.jpeg)
Leading Innovation Though Nobilizing
![Inside Your Customer’s Imagination: The Leadership Side](https://chipbell.com/wp-content/uploads/2020/09/Leadership-Freak--1080x675.png)
Inside Your Customer’s Imagination: The Leadership Side
![Leadership—Unwrapped and Unadorned](https://chipbell.com/wp-content/uploads/2021/03/lead-change-logo.png)
Should We “Defund” Leadership?
![Inside Your Customer’s Imagination](https://chipbell.com/wp-content/uploads/2020/09/The-Intuitive-Customer-.png)
Inside Your Customer’s Imagination
![Are You Purpling Your Customers?](https://chipbell.com/wp-content/uploads/2020/11/index-1.png)
Chip Bell Gets Inside Your Customer’s Imagination
![How customer loyalty drops straight to the bottom line](https://chipbell.com/wp-content/uploads/2020/09/Jim-Blasingame-1080x675.png)
Checking Back for Post-Pandemic Customer Expectations
![Everything I Need To Know About Customer Experience I Learned From A Jack Nicholson Movie](https://chipbell.com/wp-content/uploads/2021/02/publogo-forbes.png)
Riding Shotgun With Your Customers
![GRACE under pressure John Baldoni with Chip Bell](https://chipbell.com/wp-content/uploads/2020/08/John-Baldoni--1080x630.png)
GRACE under pressure John Baldoni with Chip Bell
![22 Powerful Ways To Build Brand Loyalty](https://chipbell.com/wp-content/uploads/2020/08/ShoppingGives.png)
22 Powerful Ways To Build Brand Loyalty
![The Comic Book Path To Co-Learning](https://chipbell.com/wp-content/uploads/2020/09/people-development-magazine.jpeg)
The Comic Book Path To Co-Learning
![Frontline Festival: Leaders Share about Executive Development](https://chipbell.com/wp-content/uploads/2020/11/index.png)
Asking for a Friend: Chip Bell Interview Part Two
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Asking for a Friend: Chip Bell Interview Part One
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How Innovation Leaders Care And Feed ‘Skunks’
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Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020
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Top 50 Customer Service Leaders – Best Customer Experience Influencers
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Be the Customer: How To Stay Totally Focused on Your Customers
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Be Kind or Stay Home: The Majestic Power and Influence of Being Nice
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Customer Experience Lessons From My Free Cat
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Stephen King on Innovative Service
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The Remote Leader’s Rules for Living
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Expert Advice: Chip Bell – “Never Stop Learning About Your Customers”
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In the Midst of COVID-19 Don’t Get Mad, Get Smart
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How to Deliver Customer Relevance Even if You Can’t Serve Them
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Use the Pandemic Period to Demonstrate Your Values to Customers
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Jersey Mike’s CEO Gives Strong Message for Contact Center Leaders
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What Shakespeare Did While Sheltering In
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Are Your Customers Getting Ghosted?
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Leaders, Put Magic in Your Mission
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Why Customers Panic…And What to Do About It
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Innovating Customer Service with Chip Bell and Art Barter
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Teamwork is the Secret Sauce for Customer Loyalty
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Add Enchantment To Your Customers’ Experiences
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Leading After The Party Is Over
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Stop “Cutting to the Chase”
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Are You Adjusting to Evolving Customer Expectations
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Gypsy and Your Customers Expect Kindness
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Sailing Toward the New Metrics of Leadership
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Selling Books from the Keynote Platform
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Are You Ready for Your Customers to Hear Thunder?
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There is Nothing Fashionable About Late
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20 Customer Experience Influencers You Should Follow NOW
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Stop Leading! You’re Bleeding Off Passion
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Are Your Associates Thinking In Heroics?
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Successful Selling: Your competition is anyone your customer compares you to
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A Conversation with Chip Bell on the Nobility of Service
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Dissonance: Fertile Ground for Great Leaders
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Top 10 Customer Experience Influencers You Should Know
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How Growing eCommerce Brands Maintain Strong Customer Service
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What Customers Want, with Dr. Chip Bell: Episode 283 of the Action Catalyst Podcast
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Tips for Creating a Value-Unique-Driven Contact Center
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Customer Clairvoyance: I Never Knew I Always Wanted This
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QAQ: The Path to Customer Insight
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I am the warranty!
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Customer: Show me the money
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My Tree Trimmer Goes Barefoot
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Would Your Customers Polish Your Bathroom?
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The Four Things You Must Do to Keep Customers Talking about Your CX
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Customers don’t expect perfection, but they do expect you to care
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How do your customers know you really, really care?
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Are Your Telling Your Customers The Whole Truth?
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The Secret Sauce of Leader Communications
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Does Your Front Line Show Empathy?
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Thinking About Becoming an Entrepreneur? Than These 6 Words Had Better Be True
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Are You Trusting Employees Or Just ‘Empowering’ Them?
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The Robots Are Coming; The Robots Are Coming
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Coming Down from a Service High
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Turning Your Customers into Brand Loyalists
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Counsel To A New Entrepreneur
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Why do airlines block their customers on social media?
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How to Build Enduring Customer Relationships
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Serving Like A Wise Owl
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The Contact Center Agent Screen Test
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Reining in customers with a little delight
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Be a fun-loving leader
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Grow a Network – Part 2 How To Market Your New Book
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How to Market Your New Book – Part 1
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Serving as a Real Kitty: How to Give Authentic Customer Service
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Why Every Retailer Needs to be a Watering Hole Organization
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Episode #119: Cost-Saving Products, Services, and Customer Service Strategies
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Chip R. Bell Says America is Losing its Southern Hospitality Culture
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Dumbed Down CX: Just Make It Easy, Stupid!
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Disrupting the Contact Center Customer
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How to Lead Middle-Aged Minnesotans with a Swedish Accent
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Would You Make A Good Mentor?
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Why the Best Loyalty Programs are Intrinsically Pure
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Are your customers’ experiences profoundly remarkable?
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How Great Can Your Guest Experience Really Be?
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Author & Speaker Helps Companies with Innovative Customer-Centric Strategies
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Do Your Customer Experiences Have Flourishes?
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Why retailers must be an authentic, trustworthy organization
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Great Leaders Are Storytellers: How To Craft Great Stories
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Leadership Lessons From a Mediocre Restaurant
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Make Your Contact Center Like a Broadway Play
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Are You an Innovation Skinny-dipper?
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Value-Unique Services: 3 Ways Domino’s, First Watch And Others Serve Customers
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If You Aren’t Mentoring, You Aren’t Leading
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Got a Complaint About the Travel Industry? Take it to the Top.
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Want Really Happy Customers?
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Stop Satisfying Your Customers
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25 Core Value Statements from 2018’s Top Organizations
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Mama’s Manners: A Guest Post by Chip Bell
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Leading The Way Podcast
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We Asked 30 Cx Influencers If They Would Recommend The Net Promoter System
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Are You an Innovative Customer Whisperer?
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120 Helpful Customer Service Quotes from the Pros
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Unique Customer Experiences: Six Strategies to Lure (and Keep) Shoppers In-Store
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Inside the Soul of a Servant Leader
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Customer fog: Why your Customers Leave
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Turn Your Customers into Advocates By Giving Them Innovative, AV Experiences
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27 Tips to be a Better Public Speaker
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99 Thought Leaders Share the 5 Most Important Things Needed to Become a Thought Leader
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Are You a Disruptive Mentor?
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Amazon Go Disrupts, Re-invents, Elevates the Customer Experience
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Leader, Full of Grace
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Customer Intelligence Sources
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Alan Weiss’s Monday Morning Memo® – 1/1/18
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Celebrating Top Contact Center Thought Leaders
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2017 Retail Influencer: Amazon
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A Simple Script to Handle Customer Complaints
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How to Best Deal with a Giant-Size Crisis
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Frontline Festival: Thought Leaders Best Blog Posts of 2017
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How to Win at Customer-Centric Marketing
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21 Entrepreneurs List Their Favorite Business Books to Help Inspire Others
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ICMI’s Top 50 Thought Leaders of 2017
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25 Entrepreneurs Explain How They Maintain Creativity
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Success Is Living Like Your Cat
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Are You a Santa Claus Leader?
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Serve Generosity with an Echo
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27 Entrepreneurs Explain What They Love About Being An Entrepreneur
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Inspirational Experts Share Tips For A Better Customer-Centric Culture Throughout Your Organizations
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Above-And-Beyond Customer Service Tips From A to Z
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23 CX Experts Reveal the Best Ways to Measure Customer Experience Success
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Growing a Meeting Planner – Vendor Partnership
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6 ways to deliver stressless service in the holiday season
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Impulse Service on Steroids
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A Time for Courageous Leadership
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Are You Leading in the Lost City of Atlantis?
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Solving the Six Sigma Goat Mystery
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Service “Out of your Customer’s World”
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The Care and Feeding of Keynote Speakers
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The Top 50 Exceptional Customer Service Quotes
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How to Solve Customer Problems without Giving Away the Store
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Frontline Festival – October 2017
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Author Chip Bell to Present at the i4cp 2018 Conference
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Leading a Cult-Like Brand
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Best Practices for Automating Customer Service
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The Ultimate Leadership Test
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Leading Customer Surveillance
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6 Customer Journey Mapping Examples: How UX Pros Do It
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266: Chip Bell, Innovating Service
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Understanding Publishing Options With Author Chip R. Bell
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Delivering Profoundly Remarkable Customer Service
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You Can’t Automate Theatre
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The Leader As Witness
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27 Customer Experience Pros And Business Leaders Reveal the Single Most Important First Step In Developing a Successful CX Strategy
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Sursy Your Customers
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What are the Implications of Competing with Technology?
![Leadership—Unwrapped and Unadorned](https://chipbell.com/wp-content/uploads/2021/03/lead-change-logo.png)
How Great Leaders Unleash Passion
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How Are You Raising Customer Expectations Too High?
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The Secret Power of Customer Story Telling
![The Leader as a Rainbow](https://chipbell.com/wp-content/uploads/2021/02/publogo-real-leaders.png)
The Power of a Noble Purpose
![Creating Colorful Memory Bubbles](https://chipbell.com/wp-content/uploads/2018/11/Hr.com-Logo.png)
Is Your Customer Service Accessible?
![GDA Podcast: An Interview with Chip Bell](https://chipbell.com/wp-content/uploads/2017/05/gda-podcast.png)
GDA Podcast: An Interview with Chip Bell
![How to Make United Airlines Keep Its Promises](https://chipbell.com/wp-content/uploads/2021/05/usa-today.png)
How to Make United Airlines Keep Its Promises
![Frontline Festival: Thought Leaders Best Blog Posts of 2017](https://chipbell.com/wp-content/uploads/2017/12/lets-grow-leaders-logo.png)
Confident Leaders Display Their Passion
![The Leader as a Rainbow](https://chipbell.com/wp-content/uploads/2021/02/publogo-real-leaders.png)
Leadership Lessons from Crazy Horse
![12 Experts Share Their Winning Secrets On Successful Customer Experience Transformation](https://chipbell.com/wp-content/uploads/2017/04/xcube-labs-logo.png)
12 Experts Share Their Winning Secrets On Successful Customer Experience Transformation
![United Airlines Debuts New Customer Service Policies—but Are They Enough?](https://chipbell.com/wp-content/uploads/2017/04/smart-customer-service-logo.png)
United Airlines Debuts New Customer Service Policies—but Are They Enough?
![How’s Your Service Scenography?](https://chipbell.com/wp-content/uploads/2014/05/4528615473_0d58b0f10b_z-624x423-1.jpg)
How’s Your Service Scenography?
The food at this well-known seafood restaurant franchise was very good and reasonably priced. There were a few nautical photos on the walls. Except for those two features—pictures and menu–it could have just as easily been a steakhouse, Mexican or Italian...
![Leadership—Unwrapped and Unadorned](https://chipbell.com/wp-content/uploads/2021/03/lead-change-logo.png)