Dr. Chip R. Bell

world-renowned authority on customer loyalty and service innovation

About Chip

Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell’s keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges.

He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2023 for the ninth straight year in a row in the top ten keynote speakers in the world on customer experience.

He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine and Entrepreneur.

Dr. Bell has authored numerous national best-selling books including: The 9½ Principles of innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Managing Knock Your Socks off Service, Customers as Partners, Magnetic Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, and Sprinkles: Creating Awesome Experiences Through Innovative Service, Kaleidoscope: Delivering Innovative Service That Sparkles.

His newest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions launched in September 2020, won a 2021 Axiom Business Book Award in the “Business Intelligence and Innovation” category. His previous books have won major book awards including a 2017 Best Book Award (Kaleidoscope), a 2015 GoldInk Award (Sprinkles), a 2011 IPPY Award (Wired and Dangerous) and a 2004 Benjamin Franklin Award (Magnetic Service).

In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, was a prestigious 2018 Stevie award winner.

A little known fact about Chip is that he pioneered the practice currently known at “customer journey mapping” in the 1980s with his business partner, the late Ron Zemke.

awards and features

Customer Think Advisor
Huffington Post
Global Gurus
ASFM International
Extraordinary Thinker
ICMI Top 50 Thought Leader
Lead Change
Top 50 Customer Service Blog
CEO Magazine
Careers in Government