


Constructing Care: How Your Customers Know They Matter
https://www.forbes.com/sites/chipbell/2023/10/16/constructing-care-how-your-customers-know-they-matter/?sh=716851b77eba
Are You Telling Your Customers The Whole Truth?

Refocusing Your Frontline From Activity To Results

Can AI Deliver A Customer Experience Like A Grandmother Would?
