This weekend was a time of remembering. My wife and I visited the National Infantry Museum in Columbus, GA. The magnificent museum traces the history of the U.S. infantry through realistic exhibits, amazing sound effects, with colorful displays and graphic movies. It...
The concept of “ethic” is a philosophy or perspective that is so deeply embedded it shapes what a person considers “right” or “wrong.” We speak of a work ethic as an outlook that drives initiative and ambition. Soldiers may not enter military service with a patriotic...
Customers today get great service experiences in their lives, so they know excellent service is possible. It means poor service stands out in a stark and obvious way.
Serve with a sense of urgency, attention to detail, and a close eye on feedback from the customer.
Great customer service can be much like trout stocking in its impact on participants in a shared experience. So, what actions can you take to bolster a sense of family, an experience of community, and an inclusive attitude that remains throughout the rest of the year? What can you do to make the venue of your service a destination location?
Bill’s secret sauce was his excellent customer service. He called it “Service with a Hop!” All guests were greeted as they entered the diner and could count on attentive, “the customer is king” kind of treatment.
We checked into the Lake Lure Inn. Built in 1927, the antique North Carolina hotel served as command central for the making of the movie Dirty Dancing. You now can stay in the Patrick Swayze Suite or Jennifer Grey Suite. Furnished with exquisite period furniture and...
Don’t see customers through the lens of the organization; see the organization through the lens of your customers. National Customer Service Week is a chance to start serving like a great concierge. Pay attention to the details with the same vigilance as the big stuff. Help your customers get the feeling they are your only customer. Be a great host to those you serve.
When you think delivering extraordinary service is challenging, costly or complicated, just stop by Sandy’s place and she will be happy to help you learn the secrets. Happy National Customer Service Week!
One of the most powerful ways you can show your appreciation is by monogramming their experiences. Find a way to show your customers how much you know about their hopes and needs.
Great service means caring so much about the experience you are authoring or the product you are caretaking that you are willing to invest more, purely out a pursuit of remarkable.
Leadership isn’t a birthright. Instead, the act of leadership is a set of skills that can be learned. To be a leader, you simply have to practice the craft of leading, whether that means leading people or ideas or standards.
Being a great employer not only can make you respected; in the eyes of your employees, it can make you legendary.
Does your commitment to a brand, service, or product include more than giving them your time, energy, or funds? Loyalty is cleaning their sink so other patrons will see them through your loyal eyes. Loyalty is not just allegiance, it is support.
We all measure the quality of our relationships by the priority they have for both parties in the union. We determine value by what we are willing to sacrifice for it. Don’t let your customers start looking for the exit door because they feel you are too busy with more important things.