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Great Customer Service is Community On Fire

Great Customer Service is Community On Fire

Great customer service can be much like trout stocking in its impact on participants in a shared experience. So, what actions can you take to bolster a sense of family, an experience of community, and an inclusive attitude that remains throughout the rest of the year? What can you do to make the venue of your service a destination location?

Delivering “Service with a Hop”

Delivering “Service with a Hop”

Bill’s secret sauce was his excellent customer service. He called it “Service with a Hop!” All guests were greeted as they entered the diner and could count on attentive, “the customer is king” kind of treatment.

National Customer Service Week: Friday’s Hero

National Customer Service Week: Friday’s Hero

We checked into the Lake Lure Inn. Built in 1927, the antique North Carolina hotel served as command central for the making of the movie Dirty Dancing. You now can stay in the Patrick Swayze Suite or Jennifer Grey Suite. Furnished with exquisite period furniture and...

National Customer Service Week: Thursday’s Hero

National Customer Service Week: Thursday’s Hero

Don’t see customers through the lens of the organization; see the organization through the lens of your customers. National Customer Service Week is a chance to start serving like a great concierge. Pay attention to the details with the same vigilance as the big stuff. Help your customers get the feeling they are your only customer. Be a great host to those you serve.

Are your customer loyal or just satisfied?

Are your customer loyal or just satisfied?

Does your commitment to a brand, service, or product include more than giving them your time, energy, or funds? Loyalty is cleaning their sink so other patrons will see them through your loyal eyes. Loyalty is not just allegiance, it is support.

Do You Have Too Many Customers?

Do You Have Too Many Customers?

We all measure the quality of our relationships by the priority they have for both parties in the union. We determine value by what we are willing to sacrifice for it. Don’t let your customers start looking for the exit door because they feel you are too busy with more important things. 

What’s Your Customer Experience Trailer?

What’s Your Customer Experience Trailer?

Trailers set the tone for the customer experience and outcome that follows. Done well, they attract, intrigue, and most of all, invite. They serve as an anticipatory set designed to shape expectations, elevate enthusiasm, and prepare the customer for the service climax–the fulfillment of a need, hope, or expectation coupled with a delightful memory customer cannot wait to share.