Give Customers Radical Generosity

Give Customers Radical Generosity

by | Apr 17, 2024 | Customer Loyalty

Early morning flights can be tough, especially when you live two hours from the airport. So, the night before a “crack of dawn” flight, my wife and I elected to stay at the Renaissance Concourse Hotel right beside the Atlanta airport. We requested a room...
The Real Reason Customers Leave

The Real Reason Customers Leave

by | Mar 26, 2024 | Customer Loyalty

A friend of mine’s wife filed for divorce from my friend. When I asked him why his wife had left him, he said, “Well, she told me it was because I wouldn’t take out the trash!” A few months later I saw her briefly in the shopping mall. “Sorry...