by wiadmin | Oct 1, 2013 | Customer Loyalty
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
by wiadmin | Jul 23, 2013 | Leadership
“You are Interstate Hotels and Resorts,” said Vice President Jill Kallmeyer at her all-managers conference. “So take personally every encounter with every guest and every associate. Your genuine passion is what attracts guests to our brand.” The words come from a...
by wiadmin | Jul 9, 2013 | Leadership
Great mentors use effective humor, effectively. Fortunately, mentoring is not dependent on a comedic personality or most of us would be disqualified. But, knowing the construction of humor can sometimes turn a poor joke teller into someone who can bring an added sense...
by wiadmin | Jul 4, 2013 | Leadership
The last movie that starred Natalie Wood was the 1983 movie Brainstorm also starring Cliff Robertson and Christopher Walken. The gist of the movie was the creation of “the hat”–a helmet-like device that, when worn, could tape an exact experience its wearer was...
by wiadmin | Jun 4, 2013 | Leadership
It was not Pinocchio who was my childhood lesson on lying; it was Aesop’s fable about the little boy who cried “wolf.” My grandfather was a master storyteller, always jazzing up stories. His version went more like this: Long time ago in a sheep village on the other...
