by wiadmin | Apr 15, 2014 | Customer Loyalty
Publix gets accolades for being at the top of the heap for great customer service among grocery stores. Consumers Reports puts it #3 behind Wegmans and Trader Joe’s, neither of which are in my area. Publix is clean, convenient, and does not cost you an arm and a...
by wiadmin | Jan 21, 2014 | Customer Loyalty
Several years ago we spent a part of the winter holiday on the beach in North Florida with our family. It was too cold for the beach one day so we took our granddaughter, Kaylee (then three years old), to Saint Augustine. As we entered the downtown area, she spotted...
by wiadmin | Nov 19, 2013 | Leadership
Crazy Horse was a Sioux (Lakota) Indian chief who fought against Major General George Custer at the Battle of Little Big Horn in the black hills of Montana during the summer of 1876. Crazy Horse demonstrated extraordinary bravery in that battle. One witness indicated...
by wiadmin | Oct 29, 2013 | Leadership
Imagine this. You are having breakfast in a midtown New York City hotel. It is your second morning with the same friendly waitress. You had given her a nice tip the morning before and learned she had been with the hotel restaurant for five years. Half way through your...
by wiadmin | May 24, 2013 | Leadership
In 1907, Carnation introduced a new advertising tagline for its condensed milk product: “Milk from Contented Cows.” Growing up on a cattle farm where we produced our own milk, I often heard the ads and wondered what made a cow contented. Cows seemed to already have a...
