by wiadmin | Apr 1, 2016 | Leadership
There is an old adage that goes, “authority is the last resort of the inept and frustrated.” Parents who have found themselves relying on “…Because I said so” to direct a reluctant child know the absolute truth of this adage. When rank becomes the only means of...
by wiadmin | Nov 24, 2015 | Leadership
Making change happen in organizations would be a lot easier if there weren’t those pesky resistors. There are the angry types filled with long memories of pain. There are the pessimistic types who would throw a wet blanket on the most carefully planned party. Finally,...
by wiadmin | Feb 24, 2015 | Customer Loyalty
We had our granddaughters visit one weekend at our lake home. There is absolutely nothing more jarringly creative than a five-year-old or more innocent than a three-year old. Grandparents wonder why their grandchildren can’t stay “puppies!!” One morning we decided to...
by wiadmin | Jul 1, 2014 | Customer Loyalty
It was destined to be an awesome surprise dinner for a newly degreed M.D. In addition to her friends, her family was flying all the way from India to celebrate their daughter’s graduation from medical school. The surprise was staged at the fine restaurant at the...
by wiadmin | May 9, 2014 | Customer Loyalty
It happened in the Atlanta airport—one of the busiest on the planet. I was sitting in the Delta gate area waiting to board my flight. A slightly stooped Asian woman with a droid-like expression and robotic movement was making her way through the waiting areas...
