by wiadmin | May 21, 2019 | Customer Loyalty
We hear a lot these days about customers’ need for speed. They seem to want everything the day before yesterday. Uber Eats is working on home delivery via drones rather than worry about traffic delays. Amazon is putting distribution centers in...
by wiadmin | Jan 22, 2019 | Guest Post
Whether it is physically less exhausting to smile than to scowl, it is certainly beneficial, and thus there is something to this ancient exhortation to put aside negative emotions long enough to “turn a frown upside down.” In a 2002 study performed in Sweden,...
by wiadmin | Oct 10, 2018 | Guest Post
The following is a guest post by customer service and customer experience expert, Shep Hyken. I believe that that the next competitive differentiator will be convenience, and I’ve written an entire book on the subject, The Convenience Revolution. Offering...
by wiadmin | Jul 10, 2018 | Customer Loyalty
The air conditioning system broke in the little country church we attend when we have a getaway weekend to our North Georgia river house. It was a hotter than normal day, even for the normally cool mountain area. So, the church ceiling fans were turned on! It was an...
by wiadmin | Jun 5, 2018 | Customer Loyalty
Sarah was obviously brand new on the front desk of the upscale hotel in Las Vegas where I was staying. My first question at check-in yielded a zealous, “I am new and I do not know the answer, but please let me find out.” She sported a trainee designation under her...
