by wiadmin | Feb 15, 2021
Dr. Chip R. Bell world-renowned authority on customer loyalty and service innovation About Chip Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies...
by wiadmin | Dec 15, 2020 | Customer Loyalty
My river house in the mountains of North Georgia just got fiber optic high speed Internet. In Internet talk, we went from 10 mpbs to over 100 and the capacity to stream TV instead of using a pricey satellite dish. But one of the older TVs needed a fire stick to...
by wiadmin | Aug 18, 2020 | Customer Loyalty
Alice (of Alice in Wonderland fame) had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google or Amazon. If you read Lewis Carroll’s classic you know the colorful adventures of Alice’s wonder...
by wiadmin | Aug 11, 2020 | Customer Loyalty, Leadership
As a young boy, I spent about as much time at my grandparents’ home a quarter mile away as I did at my own. We lived in the country and a rural highway separated our houses. Sometimes, I stayed with my granddaddy after sundown and had to walk home in the dark. As a...
by wiadmin | Aug 4, 2020 | Guest Post
All our businesses depend upon the good will, continued support, and referrals of external as well as internal customers. But, how we serve and care for each other in our enterprises will ultimately be reflected in those clients who pay the bills. In May 2019,...
