by wiadmin | May 1, 2018 | Customer Loyalty
I was in a well-known retail store recently and overheard a customer say to her friend, “I am not coming back in this store again. It is always cookie cutter service…the same ‘how may I help you,’ the same, ‘credit or debit,’ and the same boring ‘thank you for...
by wiadmin | Apr 24, 2018 | Customer Loyalty
Every month my black cat gets a tiny tube of Revolution® squirted on the back of her neck so she cannot lick it off before it gets absorbed into her skin. She hates it and always runs away for a while to privately work on re-shining her silky coat. She does not...
by wiadmin | Dec 19, 2017 | Customer Loyalty
My wife and I are in the middle of brainstorming cool presents for our three granddaughters. We asked them for suggestions. The 11 and 13 year olds took a clipboard and made a list, complete with brand names and model numbers. But, the 9 year old took a completely...
by wiadmin | Nov 9, 2017 | Guest Post
I am excited to support Flynn Heath Holt in the launch week of their newest publication, the Influence Effect. The following is a guest post from Diana Faison. I once attended a women’s conference that made me realize one very important lesson – I continue to be...
by wiadmin | Sep 26, 2017 | Customer Loyalty
I have a true confession; I almost always go for the “off the beaten path” choice. Tried and true is typically trumped by “I’ve never had that before.” So you can imagine my reaction when the waiter seated us and handed us the breakfast menu with the...
