by wiadmin | Apr 15, 2014 | Leadership
The essence of mentoring is to help another person abandon his or her comfortable skill, knowledge or attitude to which that person currently clings in order to embrace new but uncomfortable competences. That means the job of the mentor is to encourage the target of...
by wiadmin | Apr 1, 2014 | Customer Loyalty
I watched three deer come into my backyard this week. I live on the banks of a large lake. An inch of snow had made foraging for food more challenging for the deer so they ventured beyond the woods nearby. They seemed cautious and quickly left without any attempt...
by wiadmin | Mar 17, 2014 | Customer Loyalty
Saint Patrick’s Day is a day we honor everything Irish, including the country. There is an old Irish song that contains inspiring lyrics for innovative service. It is the romantic story of how Ireland got its name. “A Little Bit of Heaven” was written by Keirn Brennan...
by wiadmin | Mar 7, 2014 | Leadership
Being a protégé can make you feel anxious. You are essentially admitting you do not know stuff you need someone to help teach you. And, if that relationship with a mentor is a new one, it can double the apprehension. Being vulnerable in front of a stranger is not...
by wiadmin | Feb 13, 2014 | Customer Loyalty
Rick McIntire called me last week! He was the really great sales person who sold me a GMC Jimmy SUV in Dallas about twenty years ago…that was at least four Lexus’s and a fire engine red Mazda Miata ago. Rick knows I changed brand affinity because the GMC dealership...
