The Customer as Valentine: Include Everyone

The Customer as Valentine: Include Everyone

Sixth grade is an awkward school year for most boys and girls.  Girls look at boys as so immature and lame; boys look at girls as so confusing and weird.  It was a time of stupid pranks, smutty jokes, and snickers about anything personal or private.  And, one of the...
The Customer as Valentine:  A Generous Heart

The Customer as Valentine: A Generous Heart

Allowances were not something my dad believed taught kids a strong work ethic.  So, I had to work for all my spending money.  Living in a rural area, there were not a lot of paying chores for kids…except for baby-sitting and lawn mowing.   My sister baby-sat; I mowed...
The Customer as Valentine: Indirect Gifts

The Customer as Valentine: Indirect Gifts

“Amy’s Plant” has a special meaning to a good friend of mine.  And, it always makes him smile whenever you ask him about it.  But, I am getting way ahead of myself! My good friend tore down an old shed in his side yard.  The ugly shed was in stark contrast to the rest...
The Leadership Echo

The Leadership Echo

I arrived at the Ritz-Carlton Buckhead in Atlanta late in the afternoon at the end of a week on the road.  My dress pants needed pressing for an early morning keynote.  Dialing the hotel housekeeping department, I was told that someone would be right up to get my...