by wiadmin | Oct 7, 2015 | Customer Loyalty
The outcome in grocery shopping is to get groceries desired as conveniently as possible, but that’s not the final memory the customer has of the experience. Ever gotten home and discovered two eggs were cracked? Or have a bloody cut of meat soil the birthday card you...
by wiadmin | Sep 16, 2014 | Customer Loyalty
As a young boy I spent a lot of time with my grandfather. We spent hours together fishing, working in the fields, and telling tall tale stories around a fire. One of my favorite memories was sitting out under the stars in his backyard listening to night birds. In the...
by wiadmin | Aug 25, 2014 | Leadership
Being a protégé in a mentoring relationship can feel like having to give a speech before a large group. Now, there are exceptions, obviously. I do a lot of keynotes and I can’t wait to hit that stage. But, there is a lot of research that says people’s greatest fear is...
by wiadmin | Jun 24, 2014 | Leadership
Effective mentoring relationships are rich, engaging, and intimate. But all such arrangements must come to an end, and no matter how hard we may try to avoid it, every ending has a bittersweet dimension. As Shakespeare so eloquently reminds us, “Parting is such sweet...
by wiadmin | Jun 10, 2014 | Leadership
Franklin Jones wisely said, “Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.” How do you give feedback intended to fuel growth? Start by recognizing that while giving advice can surface resistance, giving...
