What If Your Customers Ran Your Business?

What If Your Customers Ran Your Business?

I was working with a client in Alexandria, VA. At lunch, I wanted a simple sample of Old Town cuisine and walked to a small diner a few blocks from the Kimpton Lorien Hotel where we were meeting. The staff was noticeably happy and eager to please. The food was...
Innovating with Crazy Customers

Innovating with Crazy Customers

Alice (of Alice in Wonderland fame) had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google or Amazon. If you read Lewis Carroll’s classic you know the colorful adventures of Alice’s wonder...
A River Runs Through Service

A River Runs Through Service

Standing on the banks of a magnificent river, your imagination can run wild.  A mighty river can take you many miles, connecting you with countless ports and people along the way.  Rivers are still an important source of commerce transportation.  It is...
What Time Zone is Your Customer In?

What Time Zone is Your Customer In?

Time zones have always been a thinker’s game to me. I still do not really get Greenwich time or how time measurement is really all made up. I do know the birds and squirrels in my backyard get up and start foraging for food at the same time every day all year long...