by wiadmin | Jan 18, 2022 | Customer Loyalty
It all started when we drove up to the speaker menu at a quick-service restaurant. “Can I take your order?” the attendant coldly barked. When my wife, on hearing the deep voice of the attendant, politely said, “Thank you, sir,” she got back a...
by wiadmin | Nov 29, 2021 | Customer Loyalty
She had the entire line of the check-out counter completely mesmerized. It was as if she was using us as her test audience for a comedy try-out. And she was funny and entirely unleashed. Yet, she never slowed her rhythmic action on the grocery story register and...
by wiadmin | Nov 16, 2021 | Customer Loyalty
As my niece, Julie was preparing her three-year-old, Harper, for bed, it came time for bedtime prayers. “What are you thankful for, Harper?” Julie asked her. Assertively and without a moment’s hesitation, Harper replied, “I’m thankful for...
by wiadmin | Nov 2, 2021 | Customer Loyalty
Before my grandfather passed away at age eighty-six, I asked him how his era was different from mine. “Our day was harder,” he said, “but happier.” The “harder” part I had expected; the “happier” part surprised me. I asked him for his reason. Looking out across a...
by wiadmin | Oct 26, 2021 | Customer Loyalty
It is a question I have asked my three granddaughters for years. Their imaginative answers often amuse me. But their responses gave me a peephole into their interests at the time. It is the type of question your customers ask every time they encounter you or your...
