Do You Nurture Encore customers?

Do You Nurture Encore customers?

Robert E. Lee is a plantsman from Independence, Louisiana (no relation to the General.)  He is famous for creating the encore azaleas—a hybrid between a standard azalea and a Fourth of July Rhododendron. (I am not making up any of these patriotic...
Sunflower service

Sunflower service

Sunflowers face east before sunrise. Its face also looks bright yellow and cheery, just like the sun it faces. And, during the day, that face of the flower constantly turns to follow the sun with its flower ending the day facing west.  Sunflowers symbolize...
Customer Service Leadership: Zelensky Style

Customer Service Leadership: Zelensky Style

The world has marveled at the conviction, clarity, and charisma of Ukraine president Volodymyr Zelensky. He has demonstrated many of the virtues of a true servant leader. He clearly understands his role. “I am the CEO of a country,” he said, “elected...
Give Your Customers Volunteer Service

Give Your Customers Volunteer Service

We have a volunteer plant. It stands tall, beautiful, and mysterious. It is a volunteer—a plant that grew up spontaneously without our doing anything. It likely came from something planted years ago by the previous owner of the property. We refer to it as our wild...
Surprise Customers with Unexpected Passion

Surprise Customers with Unexpected Passion

You’ve seen the tee shirt. “Underestimate me. That’ll be fun.” It has a bit of a smart-alecky tone, like someone who has been around the block a few times and is proud to show off. But it also has a super confident, “I can’t wait to...