by wiadmin | Feb 13, 2018 | Customer Loyalty
Arthur Rubenstein is arguably the greatest pianist of this century. Click on to experience Rubenstein performing Grieg’s Piano Concerto in A Minor at 90 years old. But, it is his attitude toward performance that is the subject of this blog. “At every concert, I...
by wiadmin | Feb 6, 2018 | Customer Loyalty
Aesop was a wise Greek philosopher. His fables gave us life lessons in a fashion far more memorable than our mother’s repeated advice. The fable about the race between the tortoise and the hare was not just about persistence over speed. It was about avoiding arrogance...
by wiadmin | Dec 19, 2017 | Customer Loyalty
My wife and I are in the middle of brainstorming cool presents for our three granddaughters. We asked them for suggestions. The 11 and 13 year olds took a clipboard and made a list, complete with brand names and model numbers. But, the 9 year old took a completely...
by wiadmin | Dec 12, 2017 | Leadership
The Pareto principle has always been an amazing truism for me. You may know it as the 80/20 rule. It is broadly applied. Eighty percent of the profits come from twenty percent of your customers. Eighty percent of the fleas come from twenty percent of the dogs. I...
by wiadmin | Nov 14, 2017 | Leadership
The volume of a grand piano is determined by more than how hard the pianist presses the keys. The position of the piano lid can impact the decibel level of the sound coming from the instrument. All grand pianos have three positions: closed, half-way open and fully...
