by wiadmin | Sep 15, 2020 | Customer Loyalty
I was working with a client in Alexandria, VA. At lunch, I wanted a simple sample of Old Town cuisine and walked to a small diner a few blocks from the Kimpton Lorien Hotel where we were meeting. The staff was noticeably happy and eager to please. The food was...
by wiadmin | Sep 8, 2020 | Customer Loyalty
“Electricity” is a captivating song in the acclaimed Broadway hit (and movie) Billy Elliott. The song is actually the answer to a question the evaluator asked 11-year-old Billy after he had auditioned for a slot at the Royal Ballet School in London; “What does...
by wiadmin | Aug 18, 2020 | Customer Loyalty
Alice (of Alice in Wonderland fame) had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google or Amazon. If you read Lewis Carroll’s classic you know the colorful adventures of Alice’s wonder...
by wiadmin | May 26, 2020 | Customer Loyalty
Yes, that photo is really me at eight years old with my younger cousin, Rick Bell. Rick was from Savannah and would come to visit me for a week at my rural home almost every summer. We pretty much lived in the woods and didn’t even turn “cowboys” off...
by wiadmin | Oct 8, 2018 | Customer Loyalty
Bella Fleck is arguably the greatest banjo player in the world. Winner of 16 Grammy Awards, his amazing repertoire ranges from bluegrass to classical. He made the news in the music world when he wrote a banjo concerto called “The Imposter” and performed it...
