What If Your Customers Ran Your Business?

What If Your Customers Ran Your Business?

I was working with a client in Alexandria, VA. At lunch, I wanted a simple sample of Old Town cuisine and walked to a small diner a few blocks from the Kimpton Lorien Hotel where we were meeting. The staff was noticeably happy and eager to please. The food was...
Innovating with Crazy Customers

Innovating with Crazy Customers

Alice (of Alice in Wonderland fame) had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google or Amazon. If you read Lewis Carroll’s classic you know the colorful adventures of Alice’s wonder...
Today’s Customers Want a Barefooted Cowboy

Today’s Customers Want a Barefooted Cowboy

Yes, that photo is really me at eight years old with my younger cousin, Rick Bell. Rick was from Savannah and would come to visit me for a week at my rural home almost every summer. We pretty much lived in the woods and didn’t even turn “cowboys” off...
Be a Banjo in Your Symphony Orchestra

Be a Banjo in Your Symphony Orchestra

Bella Fleck is arguably the greatest banjo player in the world.  Winner of 16 Grammy Awards, his amazing repertoire ranges from bluegrass to classical.  He made the news in the music world when he wrote a banjo concerto called “The Imposter” and performed it...