Customer Service Leadership: Zelensky Style

Customer Service Leadership: Zelensky Style

The world has marveled at the conviction, clarity, and charisma of Ukraine president Volodymyr Zelensky. He has demonstrated many of the virtues of a true servant leader. He clearly understands his role. “I am the CEO of a country,” he said, “elected...
The Moral of the Donkey in the Well

The Moral of the Donkey in the Well

There is an antique story about an old donkey who fell in the farmer’s abandoned well.  Crying out, the donkey alerted the farmer who summoned his nearby neighbors to help him get the donkey out of the deep well. Their efforts proved totally fruitless. So, the...
Leader, Full of Grace

Leader, Full of Grace

Fireside chats can generally yield surprising depth and insights. When the chat leader is a CEO and the audience includes high-potential leaders at an executive training retreat, it can be doubly poignant and powerful. Fireside chats afford a crucible for candor and a...