by wiadmin | Apr 14, 2020 | Customer Loyalty
Several years ago, I purchased an industrial strength sleeper sofa and had it delivered to my weekend getaway home on a nearby lake. This was my first experience with this furniture store. The salesperson neglected to tell me that the standard mattress that came on...
by wiadmin | Mar 17, 2020 | Customer Loyalty
Stripes is one of my favorite movies. Starring Saturday Night Live comedians Bill Murray and John Candy, the 1981 hit movie features a scene in which new Army recruits (including Murray and Candy) are in a “get-acquainted” circle with their basic training platoon...
by wiadmin | Mar 3, 2020 | Customer Loyalty
I was driving from Portland to Corvallis, Oregon, to deliver a keynote. It was early morning with light snow. In the distance, I could see that all four lanes of traffic had stopped. I assumed it was a car wreck. I was pleasantly surprised. A mother doe and her...
by wiadmin | Feb 18, 2020 | Customer Loyalty
The “camp” where we board our cat is fantastic. Our cat gets “tree time”—a giant climbing structure with tunnels and carpeted “trees” to climb and scratch. She gets the best of tender loving care, complete with brush-outs and nail...
by wiadmin | Feb 7, 2020 | Customer Loyalty
It was an experience I will always remember. I checked into the Oakland Waterfront Hotel in Oakland, CA. The front desk clerk had a special gleam in her eye when I presented my credit card. “We are so glad to have you,” she said, with a strong emphasis on the “so.” I...
by wiadmin | Jan 7, 2020 | Customer Loyalty
I fired my pharmacy today. And, it was sad to me because I have been brand loyal for so long. I transferred all our family prescriptions to the grocery store pharmacy across the street. The front desk person at the grocery pharmacy laughed when I...
