Clear the Customer Experience Parking Lot

Clear the Customer Experience Parking Lot

Parking lot.  We use it in the meeting management world to mean an agenda item that is tabled for later discussion.  It is generally posted on a sheet of flip chart paper, taped on the meeting wall, and then placed on the agenda of the next meeting so it is...
Smile Study: Guest Post by David Nielson

Smile Study: Guest Post by David Nielson

Whether it is physically less exhausting to smile than to scowl, it is certainly beneficial, and thus there is something to this ancient exhortation to put aside negative emotions long enough to “turn a frown upside down.”   In a 2002 study performed in Sweden,...
Serving on the Muddy Side of the Field

Serving on the Muddy Side of the Field

It had been raining for days…hard at times.  The soccer fields were saturated.  But, a day of laser sunlight made a soccer game possible.  One side of the field was relatively dry; the other had a few mud holes in low places…like right in front of the...