by wiadmin | May 10, 2022 | Customer Loyalty
I have a confession. I almost always go for the “off the beaten path” choice. Tried and true is typically trumped by “I’ve never had that before.” So, you can imagine my reaction when the waiter seated us and handed us the breakfast menu with the announcement:...
by wiadmin | Feb 1, 2022 | Customer Loyalty
You’ve seen the tee shirt. “Underestimate me. That’ll be fun.” It has a bit of a smart-alecky tone, like someone who has been around the block a few times and is proud to show off. But it also has a super confident, “I can’t wait to...
by wiadmin | Nov 29, 2021 | Customer Loyalty
She had the entire line of the check-out counter completely mesmerized. It was as if she was using us as her test audience for a comedy try-out. And she was funny and entirely unleashed. Yet, she never slowed her rhythmic action on the grocery story register and...
by wiadmin | Nov 16, 2021 | Customer Loyalty
As my niece, Julie was preparing her three-year-old, Harper, for bed, it came time for bedtime prayers. “What are you thankful for, Harper?” Julie asked her. Assertively and without a moment’s hesitation, Harper replied, “I’m thankful for...
by wiadmin | Nov 2, 2021 | Customer Loyalty
Before my grandfather passed away at age eighty-six, I asked him how his era was different from mine. “Our day was harder,” he said, “but happier.” The “harder” part I had expected; the “happier” part surprised me. I asked him for his reason. Looking out across a...
