by wiadmin | Sep 30, 2015 | Customer Loyalty
My wife and I grabbed a quick weekend in New York City. After arriving at The London NYC hotel on Friday afternoon armed only with advance tickets to a Friday night and Saturday afternoon play, we went straight to the hotel concierge! We needed help with dinner...
by wiadmin | Sep 29, 2015 | Customer Loyalty
Warning: Crude language ahead! Today, we continue our count down to National Customer Service Week with this great example of winning customers’ loyalty through humor. Michael Dubin used a wacky YouTube video to introduce his company, Dollar Shave Club, to the...
by wiadmin | Oct 11, 2013 | Customer Loyalty
How many times have you purchased an item and never gotten a hint of gratitude from the person who accepted your hard-earned cash? I purchased a wide-screened, HD 3D Plasma TV to entertain my granddaughters when they come to visit! With the cords and glasses and...
by wiadmin | Oct 10, 2013 | Customer Loyalty
I buy my night crawlers (worms) for fishing at Jerry’s Bait & Tackle…an antique, all-purpose country store on Lake Oconee, Georgia. Buying night crawlers involves several steps: opening the refrigerator, taking out a Styrofoam cup of worms, pouring them into a...
by wiadmin | Oct 9, 2013 | Customer Loyalty
Neighborhood Cleaners on Lake Oconee has been my dry cleaners for a few years. Like all great dry cleaners, they pick up and deliver if you prefer. They are as ecologically sensitive as they are inter-personally friendly. They’ll do off-the-beaten-path requests like...
