by wiadmin | Jan 5, 2016 | Customer Loyalty
A CEO met with her senior staff and posed a typical CEO question: “What strategies and tactics would you recommend if we needed to increase our productivity by 10%?” Her executives quickly outlined belt-tightening steps and “do more with less” recommendations. Then...
by wiadmin | Aug 12, 2014 | Leadership
It happened while driving over the Savannah River Bridge between Aiken, SC and Augusta, GA. Our one-year old son was seated in the backseat looking out of the car window. Without warning he pointed at the river and said, “water!” He had been mimicking words…dada,...
by wiadmin | Jul 1, 2014 | Customer Loyalty
It was destined to be an awesome surprise dinner for a newly degreed M.D. In addition to her friends, her family was flying all the way from India to celebrate their daughter’s graduation from medical school. The surprise was staged at the fine restaurant at the...
by wiadmin | Jun 27, 2014 | Leadership
What do Clint Eastwood in the movie Million Dollar Baby, Tom Cruise in Jerry McGuire, and Denzel Washington in Remember the Titans—have in common? They are all characters who supported and sought the best in others, even in their darkest hours. Growing champions...
by wiadmin | Jun 20, 2014 | Leadership
The goal of mentoring is not simply learning. The goal of mentoring is to foster betterment . . . better performance, greater productivity, higher effectiveness. Granted there is merit in learning for learning’s sake. But in today’s business world with its razor-thin...
