Now, You Can Have Your All

Now, You Can Have Your All

True confession: I am a huge Queen fan. And, one of my favorite songs is their “I Want it All.” The Brian May lyrics convey an assertive search for a dream come true. The message of the singer is a pronouncement that says: I gave in to external events along the way to...
Comcast Customer Experience Reinvented!

Comcast Customer Experience Reinvented!

I have seen the future and it is Comcast.  No, really!  Comcast is staging one of the biggest brand renaissance comebacks ever.  I predict it will be right up there with Apple, GM, Marvel, and Lego.  Personally, I would add my favorite, Delta...
How To Foster Innovation

How To Foster Innovation

It happened while driving over the Savannah River Bridge between Aiken, SC and Augusta, GA.  Our one-year old son was seated in the backseat looking out of the car window.  Without warning he pointed at the river and said, “water!”  He had been mimicking words…dada,...
The Mentor’s Role as Champion Grower

The Mentor’s Role as Champion Grower

What do Clint Eastwood in the movie Million Dollar Baby, Tom Cruise in Jerry McGuire, and Denzel Washington in Remember the Titans—have in common?  They are all characters who supported and sought the best in others, even in their darkest hours. Growing champions...