Now, You Can Have Your All

Now, You Can Have Your All

True confession: I am a huge Queen fan. And, one of my favorite songs is their “I Want it All.” The Brian May lyrics convey an assertive search for a dream come true. The message of the singer is a pronouncement that says: I gave in to external events along the way to...
Serving Like a Wise Owl

Serving Like a Wise Owl

Audubon Magazine features annually their photography awards.  This is the magazine of the National Audubon Society, the oldest conservation organization in the world for the protection of birds.  Their 2018 grand prize winner was Steve Mattheis who made an...
Comcast Customer Experience Reinvented!

Comcast Customer Experience Reinvented!

I have seen the future and it is Comcast.  No, really!  Comcast is staging one of the biggest brand renaissance comebacks ever.  I predict it will be right up there with Apple, GM, Marvel, and Lego.  Personally, I would add my favorite, Delta...
Leading a Culture of Innovation

Leading a Culture of Innovation

A CEO met with her senior staff and posed a typical CEO question: “What strategies and tactics would you recommend if we needed to increase our productivity by 10%?” Her executives quickly outlined belt-tightening steps and “do more with less” recommendations. Then...