by wiadmin | Dec 21, 2020 | Leadership
Fireside chats can generally yield surprising depth and insights. When the chat leader is a CEO and the audience includes high-potential leaders at an executive training retreat, it can be doubly poignant and powerful. Fireside chats afford a crucible for candor and a...
by wiadmin | Nov 19, 2019 | Customer Loyalty
It was not a fancy restaurant. My hotel did not have a restaurant, so I walked a block to this simple diner. I was there for a late breakfast before beginning my work with a client in the afternoon. There were only two people in the restaurant…a...
by wiadmin | Jan 7, 2014 | Customer Loyalty
My cousin, Joann Wall, recently passed away in her eighties, She had been in poor health for a long time. During her eulogy at her funeral the minister quoted a passage from Proverbs 31 that outlined the features of a virtuous woman…”and on her tongue was the law of...
by wiadmin | Dec 3, 2013 | Leadership
On Friday, we entered the annual period of shopping frenzy we paint the color “black.” According to Wikipedia, the name of the day started in Philadelphia in the early 60’s and was chosen to characterize the traffic—both vehicle and pedestrian—that crowded the streets...
by wiadmin | Feb 8, 2013 | Customer Loyalty
A very gloomy Wall Street Journal on a very long flight left me with a very bad headache. And, I never get headaches! As soon as I exited the jet way at the San Francisco Airport, I headed for the nearest newsstand for some relief—Advil. The vendor was about to close...
