by wiadmin | Jan 5, 2016 | Customer Loyalty
A CEO met with her senior staff and posed a typical CEO question: “What strategies and tactics would you recommend if we needed to increase our productivity by 10%?” Her executives quickly outlined belt-tightening steps and “do more with less” recommendations. Then...
by wiadmin | Dec 16, 2014 | Customer Loyalty
It is the holiday day season–a time of joy, giving and celebrating. People decorate their homes, send out cards, cook amazing delicacies, and spend timing thinking about the perfect present for those on their list. Parties punctuate the community; neighbors give...
by wiadmin | Aug 12, 2014 | Leadership
It happened while driving over the Savannah River Bridge between Aiken, SC and Augusta, GA. Our one-year old son was seated in the backseat looking out of the car window. Without warning he pointed at the river and said, “water!” He had been mimicking words…dada,...
by wiadmin | Feb 18, 2014 | Customer Loyalty, Leadership
Take a look at a short list of renowned service innovators: Despite a Yale professor’s admonition that there was little practical about his theory, Fred Smith put his “C–” paper into operation and founded Federal Express (now FedEx). Michael Dell transformed a...
by wiadmin | Jan 14, 2014 | Leadership
Watership Down is Richard Adams’ best-selling novel about a group of wild rabbits forced to abandon their warren and travel across England in search of a new home. Along their journey they encounter a group of caged rabbits–pets of a young boy. Opening the cage...
