by wiadmin | Dec 20, 2013 | Leadership
“What do great innovation leaders do that other leaders fail to do?” It was a pointed question from a way-too-obvious skeptic during the Q&A following my keynote. I prefaced my answer with a line often spoken by my good friend, Bruce Fritch, “True leadership is...
by wiadmin | Nov 19, 2013 | Leadership
Crazy Horse was a Sioux (Lakota) Indian chief who fought against Major General George Custer at the Battle of Little Big Horn in the black hills of Montana during the summer of 1876. Crazy Horse demonstrated extraordinary bravery in that battle. One witness indicated...
by wiadmin | Aug 20, 2013 | Customer Loyalty
What if your customer experience was a body of water? Would it be more like a pond or more like a river? Ponds are sleepy. I grew up on one behind our house. While it was stocked with fish, it was a great haven for turtles, algae, snakes and an occasional alligator....
