The Season of Customer Imagination

The Season of Customer Imagination

All my life, I thought leaves departed trees in the fall because they got too old to hang onto the branch and gravity bested their grasp. It does not work that way. Trees literally release their leaves from the limb. Here is how a leaf becomes the prey of gravity....
Leading a Culture of Innovation

Leading a Culture of Innovation

A CEO met with her senior staff and posed a typical CEO question: “What strategies and tactics would you recommend if we needed to increase our productivity by 10%?” Her executives quickly outlined belt-tightening steps and “do more with less” recommendations. Then...
Your Customers’ Visions of Sugar Plums

Your Customers’ Visions of Sugar Plums

It is the holiday day season–a time of joy, giving and celebrating. People decorate their homes, send out cards, cook amazing delicacies, and spend timing thinking about the perfect present for those on their list. Parties punctuate the community; neighbors give...