The Halloween of Service

The Halloween of Service

Halloween is coming soon.  Kids are starting to think about “who ‘ya gonna be this year,” doorbells and knocks, candles in pumpkins, goblins and witches, bats and spiders, oh my!  Parents are thinking about sugar highs, yard decorations, and too many...
Twenty Things Today’s Customers Want

Twenty Things Today’s Customers Want

1. Make me smarter…it helps me keep up with my ever-changing world. 2. Help me do it myself…I enjoy feeling self-sufficient. 3. Make the response fast … but don’t sacrifice quality—quick and rushed are not the same. 4. Help me customize the experience like I...
Fast, Good or Cheap? Customers Want it All

Fast, Good or Cheap? Customers Want it All

My five-year old granddaughter Annabeth is drop dead cute! And, she is an aggressive soccer player. Anticipating her holiday visit along with her two sisters we bought two backyard soccer goals and a couple of soccer balls. The second morning of their visit she came...