by wiadmin | May 26, 2020 | Customer Loyalty
Yes, that photo is really me at eight years old with my younger cousin, Rick Bell. Rick was from Savannah and would come to visit me for a week at my rural home almost every summer. We pretty much lived in the woods and didn’t even turn “cowboys” off...
by wiadmin | May 12, 2020 | Customer Loyalty
Pearl Harbor changed everything. The U.S. had managed to stay out of World War II for two years. It started in September 1939. But then, Japanese planes invaded Honolulu on December 7, 1941—a day that will live in infamy. Suddenly, the business of business became the...
by wiadmin | Dec 31, 2019 | Customer Loyalty
What do the days after a winter holiday extravaganza look like? They look like lots of wrapping paper trash. It looks like ornaments waiting to be taken down and packed, decorations to be hauled off, mismatched presents to be returned, a diet to be started, and carols...
by wiadmin | Oct 8, 2019 | Customer Loyalty
Fall leaves are a lot like customers. They typically don’t depart simply due to the lure of a competitor like gravity invites a leaf to the ground. They are pushed out by the negative force of poor service or indifferent service. All my life I...
by wiadmin | Mar 5, 2019 | Customer Loyalty
We have a lot of funny lines about exalted stations. Someone “marries above their class,” makes decisions “above their pay grade,” and plays a sport “over their head.” The concept is about stretching beyond the norm, outside...
