by wiadmin | Jan 21, 2020 | Guest Post
It’s been said, it’s not “what you know, but who you know.” I take that wisdom a bit further to say, it’s not what you know or who you know, but what you know about who you know. This is particularly true when it comes to what you know about the customers that you...
by wiadmin | Jan 22, 2019 | Guest Post
Whether it is physically less exhausting to smile than to scowl, it is certainly beneficial, and thus there is something to this ancient exhortation to put aside negative emotions long enough to “turn a frown upside down.” In a 2002 study performed in Sweden,...
by wiadmin | Oct 10, 2018 | Guest Post
The following is a guest post by customer service and customer experience expert, Shep Hyken. I believe that that the next competitive differentiator will be convenience, and I’ve written an entire book on the subject, The Convenience Revolution. Offering...
by wiadmin | Jun 20, 2018 | Guest Post, Leadership
Guest post, by Kevin Eikenberry Most people will agree that leading people from a distance (also known as remote leadership) feels very different from the way we’ve always worked in the past. It’s easy to point to factors like a lack of eye contact, or the inability...
by wiadmin | Nov 9, 2017 | Guest Post
I am excited to support Flynn Heath Holt in the launch week of their newest publication, the Influence Effect. The following is a guest post from Diana Faison. I once attended a women’s conference that made me realize one very important lesson – I continue to be...
