by wiadmin | Oct 6, 2022 | Customer Loyalty
Today is Thursday, October 5th. National Customer Service Week has been going all week and we have been celebrating great customer service heroes. Our CS hero for Thursday serves as the concierge and host extraordinaire for the Park Hyatt in Manhattan—Michael Sinatra....
by wiadmin | Oct 5, 2022 | Customer Loyalty
I walked into the restaurant at the Park Inn west of Harrisburg, PA. From the back of the restaurant I heard, “Good morning, how would you like your coffee?” When I said black, the voice warmly responded, “Take any table you like and I’ll have your coffee there before...
by wiadmin | Oct 4, 2022 | Customer Loyalty
Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty years. When my friends chide me about why I don’t save tons of money by booking my flights and hotels on Tripadvisor, Orbitz or Expedia, I just tell them a Georganne story. “Assume...
by wiadmin | Oct 3, 2022 | Customer Loyalty
Today is October 3. National Customer Service Week will be this week: October 3-7. Over the next five days I will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper! I took my beloved Lucchese...
by wiadmin | Aug 30, 2022 | Customer Loyalty
For many years, businesses used the word “satisfaction” as the evaluation customers used to telegraph their fidelity. “Your satisfaction guaranteed” was a very popular advertising tagline. Then we learned that three-fourths of customers who...
by wiadmin | Aug 16, 2022 | Customer Loyalty
I have a lawn maintenance company that has been taking care of my yard for a few months. I have concluded they have too many customers. I may have to help them out by taking my business to one of their competitors that needs customers. Here is the backstory...
