by wiadmin | Oct 18, 2022 | Customer Loyalty
The Green Frog Restaurant sat on Lee Avenue in downtown Waycross, Georgia. The site is now the offices of Byrt Financial Advisors. Their board room sports the bar from the original restaurant; old photos and menus don the walls. But it is the backstory that makes...
by wiadmin | Oct 7, 2022 | Customer Loyalty
We checked into the Lake Lure Inn. Built in 1927, the antique North Carolina hotel served as command central for the making of the movie Dirty Dancing. You now can stay in the Patrick Swayze Suite or Jennifer Grey Suite. Furnished with exquisite period furniture and...
by wiadmin | Oct 6, 2022 | Customer Loyalty
Today is Thursday, October 5th. National Customer Service Week has been going all week and we have been celebrating great customer service heroes. Our CS hero for Thursday serves as the concierge and host extraordinaire for the Park Hyatt in Manhattan—Michael Sinatra....
by wiadmin | Oct 5, 2022 | Customer Loyalty
I walked into the restaurant at the Park Inn west of Harrisburg, PA. From the back of the restaurant I heard, “Good morning, how would you like your coffee?” When I said black, the voice warmly responded, “Take any table you like and I’ll have your coffee there before...
by wiadmin | Oct 4, 2022 | Customer Loyalty
Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty years. When my friends chide me about why I don’t save tons of money by booking my flights and hotels on Tripadvisor, Orbitz or Expedia, I just tell them a Georganne story. “Assume...
by wiadmin | Oct 3, 2022 | Customer Loyalty
Today is October 3. National Customer Service Week will be this week: October 3-7. Over the next five days I will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper! I took my beloved Lucchese...
