by wiadmin | Jun 19, 2018 | Customer Loyalty
It was supposed to be a romantic breakfast at a renovated historic hotel in mid-town Atlanta. It was early, the restaurant was not crowded, yet our waitress had obviously shifted to a low gear before we arrived. My wife and I ordered the same basic meal and intended...
by wiadmin | Jun 11, 2018 | Customer Loyalty
In Greek mythology, Helen, like many rock stars who followed her, had no last name. She was simply known as Helen of Sparta. Mythology claims she was the daughter of Zeus, the head god of all the inhabitants of Mount Olympus. Married to King Menelaus of Sparta, she...
by wiadmin | Jun 5, 2018 | Customer Loyalty
Sarah was obviously brand new on the front desk of the upscale hotel in Las Vegas where I was staying. My first question at check-in yielded a zealous, “I am new and I do not know the answer, but please let me find out.” She sported a trainee designation under her...
by wiadmin | May 29, 2018 | Customer Loyalty
Last week, I requested an Uber in Richmond, Va., and got a delightful surprise. When I boarded the car at the Richmond Airport en route to a downtown hotel, my driver turned, introduced himself, and shook my hand. Then, he asked a magical question: “Would you like to...
by wiadmin | May 22, 2018 | Customer Loyalty
Four identical armadillos were recently born under my house and this weekend made their first foray into our yard searching for food, unaccompanied by a parent. I hate armadillos! It is very personal. When I lived in Texas, I took great delight in eliminating their...
by wiadmin | May 15, 2018 | Customer Loyalty
Crash!!! The rock hit hard on the top of my car windshield, a rocketed gift from the giant truck I was following on the interstate. I could see the small crack it created right beneath the rear-view mirror. I realized it was not likely to remain as it started. Sure...
