by wiadmin | Jul 21, 2020 | Customer Loyalty
Ever notice how some people always get the best table, the upgraded room, or the best cut of meat at the market? Great customer service is not an accident. Those who are served well follow a recipe that turns even a cold initial encounter into a warm one. Here are...
by wiadmin | Jul 7, 2020 | Customer Loyalty
William Shatner is a part of my morning start-your-engines. At least most mornings. At 6 a.m. with a cup of fresh hazelnut black coffee, my wife and I watch a few minutes of the news. It gives our day a fresh, up-to-date beginning. Most days, William Shatner does a TV...
by wiadmin | Jun 23, 2020 | Customer Loyalty
The daffodils and crocus flowers greeted me this sunny morning as I walked out into the side yard. It was as if they were showing off their best behavior, aimed at enriching my life. They are my friends. They come back every year and seem to thank me for serving them...
by wiadmin | Jun 9, 2020 | Customer Loyalty
It started and ended with wine and cheese on the veranda overlooking a manicured lawn. The black gardener had just finished mowing the lawn before the six ladies arrived in their luxury SUVs. In the middle of their chit-chat about the country club menu and the...
by wiadmin | May 26, 2020 | Customer Loyalty
Yes, that photo is really me at eight years old with my younger cousin, Rick Bell. Rick was from Savannah and would come to visit me for a week at my rural home almost every summer. We pretty much lived in the woods and didn’t even turn “cowboys” off...
by wiadmin | May 12, 2020 | Customer Loyalty
Pearl Harbor changed everything. The U.S. had managed to stay out of World War II for two years. It started in September 1939. But then, Japanese planes invaded Honolulu on December 7, 1941—a day that will live in infamy. Suddenly, the business of business became the...
