by wiadmin | Sep 15, 2020 | Customer Loyalty
I was working with a client in Alexandria, VA. At lunch, I wanted a simple sample of Old Town cuisine and walked to a small diner a few blocks from the Kimpton Lorien Hotel where we were meeting. The staff was noticeably happy and eager to please. The food was...
by wiadmin | Sep 8, 2020 | Customer Loyalty
“Electricity” is a captivating song in the acclaimed Broadway hit (and movie) Billy Elliott. The song is actually the answer to a question the evaluator asked 11-year-old Billy after he had auditioned for a slot at the Royal Ballet School in London; “What does...
by wiadmin | Sep 1, 2020 | Customer Loyalty
He stood on a platform in the early afternoon of a cold November day only a few feet from the edge of Soldier’s National Cemetery. He was dizzy and feverish, suffering with the beginning of smallpox. It had been four months since the end of the bloody Battle of...
by wiadmin | Aug 18, 2020 | Customer Loyalty
Alice (of Alice in Wonderland fame) had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google or Amazon. If you read Lewis Carroll’s classic you know the colorful adventures of Alice’s wonder...
by wiadmin | Aug 18, 2020 | Customer Loyalty
When I was in infantry officer candidate school at Ft. Benning, Georgia, a part of the training was learning to become a sharpshooter with a rifle. A sharpshooter designation is the highest level of marksmanship a soldier could attain; the sharpshooter badge qualified...
by wiadmin | Aug 11, 2020 | Customer Loyalty, Leadership
As a young boy, I spent about as much time at my grandparents’ home a quarter mile away as I did at my own. We lived in the country and a rural highway separated our houses. Sometimes, I stayed with my granddaddy after sundown and had to walk home in the dark. As a...
