by Chip Bell | Jan 14, 2024 | Customer Loyalty
I was seated at a restaurant table across from a customer who had been extremely rude and loud to his waitress his entire meal. His coffee was too cold, his chicken too salty, the room was too hot, and the waitress was not quick enough. It was darkly staining the...
by Chip Bell | Jan 9, 2024 | Press
by Chip Bell | Dec 15, 2023 | Press
by Chip Bell | Dec 13, 2023 | Customer Loyalty
The waiter handed us a breakfast menu with the announcement: “The buffet is a much better value than a la carte.” But when he saw my nonplused reception he added, “…but none of our local flavors are on the buffet.” So, what did his announcement really mean? He...
by Chip Bell | Nov 15, 2023 | Customer Loyalty
This is my 80-year-old late father on a Go-Kart? “I wanted to show my grandchildren I could be a daredevil,” he explained. It was his label for being unexpectedly adventurous through risk-taking. And risk-taking is the foundation of customer trust. We all live our...
