Stop Institutionalizing Customer Deception

by Chip Bell | Jul 21, 2023 | Customer Loyalty

Last week I stopped mid-morning at a local fast-food restaurant and ordered a breakfast burrito to-go. There was no one behind me in the drive-thru lane since it was 10:30 am. The lovely person asked if I would pull across the lot and park; someone would bring out my...

Are You Telling Your Customers The Whole Truth?

by Chip Bell | Jul 19, 2023 | Press

Refocusing Your Frontline From Activity To Results

by Chip Bell | Jul 19, 2023 | Press

Can AI Deliver A Customer Experience Like A Grandmother Would?

by Chip Bell | Jul 19, 2023 | Press

Are Your Promises to Customers Treated as Sacred?

by Chip Bell | Jun 15, 2023 | Customer Loyalty

Mescal is a unique adult beverage I occasionally enjoy. Mescal is in the same beverage family as tequila, but it is made with different types of agave plants; tequila is made only with blue agave plants from the state of Jalisco, Mexico. The tradename of my favorite...