Happy Veterans (and Private E-Nothings) Day

Happy Veterans (and Private E-Nothings) Day

The word “veteran” means someone who served in the military. But it also means someone who has had long experience. Service in the military does not begin as an experienced soldier but rather as an anxious, naive, and lowly recruit. A recruit has no rank,...
‘Sir, We Can Do Anything!’

‘Sir, We Can Do Anything!’

These powerful words were the front desk clerk’s response to my “I have a unique request.” Before even hearing my plea, he gave me a full-frontal view of the Ritz-Carlton hotel attitude. And, it was a few days before the Christmas holidays—a hectic time when I am...