by wiadmin | Feb 24, 2015 | Customer Loyalty
We had our granddaughters visit one weekend at our lake home. There is absolutely nothing more jarringly creative than a five-year-old or more innocent than a three-year old. Grandparents wonder why their grandchildren can’t stay “puppies!!” One morning we decided to...
by wiadmin | Feb 17, 2015 | Customer Loyalty
“What do you think sprinkles would sound like if they could talk?” my always-thinking-out-of-box granddaughter asked me over a mouth full of cookie dough. As any good grandparent would do, I turned the question. “What do you think, Annabeth?” Without a second’s delay...
by wiadmin | Feb 10, 2015 | Customer Loyalty
It was not a fancy restaurant. My hotel did not have a restaurant so I walked a block to this simple diner. I was there for a late breakfast before beginning my work with a client in the afternoon. There were only two people in the restaurant…a couple waiting for...
by wiadmin | Feb 3, 2015 | Customer Loyalty
Imagine you are a cookie. Life begins as a ball of dough someone kneads and rolls flat. Patted into a circle you are placed on greasy cookie sheet and thrust into a hot oven. After a long wait in a dark oven, you are dragged out for cooling. But, then something...
by wiadmin | Jan 20, 2015 | Customer Loyalty
Henry David Thoreau wrote those words many moons ago. Wild and free are two vital features of innovative service. Good service is like meat and potatoes…core sustenance is its driving force. It is your hotel room being clean and comfortable. Great service is like...
