by wiadmin | Nov 19, 2019 | Customer Loyalty
It was not a fancy restaurant. My hotel did not have a restaurant, so I walked a block to this simple diner. I was there for a late breakfast before beginning my work with a client in the afternoon. There were only two people in the restaurant…a...
by wiadmin | Sep 1, 2015 | Customer Loyalty
Cirque du Soleil performances are like sprinkles…they touch you in an emotional way and with a kind of whimsical flair. They make you want to eat the icing and skip the cake. Analyzing the magic of a Cirque du Soleil can be in very instructive in what it can teach us...
by wiadmin | Aug 4, 2015 | Customer Loyalty
When famed anthropologist Margaret Mead first visited Samoa in the South Pacific, it led her to write in the preface of her book Coming of Age in Samoa, “Courtesy, modesty, good manners, conformity to definite ethical standards are universal… It is instructive...
by wiadmin | Jun 9, 2015 | Customer Loyalty
There is something magical about a jack-in-the-box. First, the toy is always colorful. Most make happy music as you wind the crank. But, the coolest part is the fact that you never know exactly when the “jack” is going to pop out of the box. What makes this toy such...
by wiadmin | Mar 24, 2015 | Customer Loyalty
Make my service engaging and colorful. Make it perfectly fit the situation and setting. Compel me to be a part of it, not just a spectator or bystander. Influence me to want more and more of it. Entice me to smile, even laugh. And, make it as nostalgic as an attic...
