by wiadmin | Aug 28, 2018 | Customer Loyalty
“I’m a soldier of service,” he said proudly when I thanked him for help in locating an item in the Home Depot near my home. I smiled and asked him what that meant. “It means I am here in service of my customers,” he replied. “My job is to quickly get them whatever...
by wiadmin | Jun 11, 2018 | Customer Loyalty
In Greek mythology, Helen, like many rock stars who followed her, had no last name. She was simply known as Helen of Sparta. Mythology claims she was the daughter of Zeus, the head god of all the inhabitants of Mount Olympus. Married to King Menelaus of Sparta, she...
by wiadmin | Oct 28, 2014 | Customer Loyalty
The Chef is a great, feel-good movie about a (duh!!) chef who is divorced from his wife and estranged from his only child—a bright young boy eager to have a relationship with his dad. Carl Casper (the chef), despite his foibles in personal relationships, is an...
by wiadmin | Nov 15, 2013 | Customer Loyalty
The Good Samaritan is a story of kindness widely known across all faiths, not just those anchored to the New Testament. But, in many ways the back story is particularly instructive to delivering innovative service. The story starts with the words: “A certain man was...
