by wiadmin | Aug 18, 2020 | Customer Loyalty
When I was in infantry officer candidate school at Ft. Benning, Georgia, a part of the training was learning to become a sharpshooter with a rifle. A sharpshooter designation is the highest level of marksmanship a soldier could attain; the sharpshooter badge qualified...
by wiadmin | Dec 26, 2018 | Leadership
“If I had asked customers what they wanted,” Henry Ford is rumored to have said, “They would have said faster horses.” Now, before you fire your market research person, it is important to remember Henry Ford’s arrogance about customers also lead him to chide,...
by wiadmin | Sep 28, 2015 | Customer Loyalty
Alright! Now that you know what we’re really celebrating here on the blog for the next two weeks let’s get on with number 10 in our countdown of National Customer Service Week tips. Give ’em Your Best How would you feel if the grand opening of your...
by wiadmin | Feb 22, 2013 | Customer Loyalty
It all started at one of those traveling fairs…the ones that set up in the parking lot of a shopping center with a few rides and attractions. She boasted she could guess your age for a dollar. If she got it wrong, you got to pick out a stuffed toy. Here talent...
