by wiadmin | Jun 20, 2021 | Leadership
The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. A customer repeatedly wrote a complaining letter after each of Southwest’s flights. She complained that Southwest did not have first-class, that they...
by wiadmin | Nov 5, 2019 | Leadership
I recently visited the Key West home of famed writer Ernest Hemingway. The descendants of Hemingway’s many six-toed cats still live on the grounds and join visitors as a part of their tour. His quote about cats got me thinking about what I learn from my...
