by wiadmin | Oct 1, 2015 | Customer Loyalty
Welcome to October! It’s the month of beautiful autumn leaves, crisp air, and pumpkin spice everything. It’s also the month we celebrate National Customer Service Week (October 5-9). Today, I’m continuing my countdown to the big week offering my next...
by wiadmin | Sep 30, 2015 | Customer Loyalty
My wife and I grabbed a quick weekend in New York City. After arriving at The London NYC hotel on Friday afternoon armed only with advance tickets to a Friday night and Saturday afternoon play, we went straight to the hotel concierge! We needed help with dinner...
by wiadmin | Sep 16, 2014 | Customer Loyalty
As a young boy I spent a lot of time with my grandfather. We spent hours together fishing, working in the fields, and telling tall tale stories around a fire. One of my favorite memories was sitting out under the stars in his backyard listening to night birds. In the...
by wiadmin | Jan 7, 2014 | Customer Loyalty
My cousin, Joann Wall, recently passed away in her eighties, She had been in poor health for a long time. During her eulogy at her funeral the minister quoted a passage from Proverbs 31 that outlined the features of a virtuous woman…”and on her tongue was the law of...
by wiadmin | Dec 13, 2013 | Customer Loyalty
Whatever happened to old fashioned customer service? The kind you remember as a kid…especially if you grew up in a small town or close-knit neighborhood. The butcher gave your dog-in-tow a fresh bone… there were no rules back then preventing pet dogs from...
