by wiadmin | Feb 4, 2014 | Customer Loyalty
I arrived at the Ritz-Carlton Buckhead in Atlanta late in the afternoon at the end of a week on the road. My dress pants needed pressing for an early morning keynote. Dialing the hotel housekeeping department, I was told that someone would be right up to get my...
by wiadmin | Jan 14, 2014 | Leadership
Watership Down is Richard Adams’ best-selling novel about a group of wild rabbits forced to abandon their warren and travel across England in search of a new home. Along their journey they encounter a group of caged rabbits–pets of a young boy. Opening the cage...
by wiadmin | Dec 20, 2013 | Leadership
“What do great innovation leaders do that other leaders fail to do?” It was a pointed question from a way-too-obvious skeptic during the Q&A following my keynote. I prefaced my answer with a line often spoken by my good friend, Bruce Fritch, “True leadership is...
by wiadmin | Jun 18, 2013 | Leadership
What are the top critical success factors for making mentoring a part of an organization’s DNA? It was a question used to open a mentoring workshop with a group of senior leaders of a major corporation. Not one single participant mentioned a need for more forms,...
