by wiadmin | Feb 28, 2014 | Customer Loyalty
“Act wisely toward outsiders, making the most of the opportunity,” wrote Paul in his letter to the church at Colossae, a city near what is now Eskihisar, Turkey. “Your speech should always be gracious and sprinkled with insight so that you may know how to respond to...
by wiadmin | Jan 17, 2014 | Leadership
There are countless traps along the path of mentordom. Mentoring can be a power trip for those seeking an admirer, a manifestation of greed for those who must have slaves. Mentoring can be a platform for proselytizing a cause or crusade, a strong tale told to an...
by wiadmin | Jan 3, 2014 | Leadership
There are many advantages to being raised on a farm. You learn a lot about how nature really works. Instead of watching milk come pouring out of a carton, you get to see it come squirting out of a cow. Before high-tech milking machines, milk made its way to your glass...
by wiadmin | Dec 27, 2013 | Leadership
Legacy is one of the strongest arguments for effective mentoring. It leaves behind a remnant of mentor greatness that helps perpetuate wisdom gained through experience. Legacy is more than pleasant memories or stories retold at special occasions. Stories are...
by wiadmin | Nov 5, 2013 | Customer Loyalty
My love affair with service aesthetics started when working with a large aerospace company trying to win a humongous government contract to build a new fighter plane for the armed services. The company had done lots of customer intelligence gathering about the...
