by wiadmin | Dec 21, 2020 | Leadership
Fireside chats can generally yield surprising depth and insights. When the chat leader is a CEO and the audience includes high-potential leaders at an executive training retreat, it can be doubly poignant and powerful. Fireside chats afford a crucible for candor and a...
by wiadmin | Nov 8, 2020 | Leadership
I recently did a Zoom interview with the CEO of a high-tech company who directly or indirectly reminded me several times during our thirty-minute interview that he was the CEO. It reminded me of a doctor whom you have never met coming into your hospital room...
by wiadmin | Sep 24, 2020 | Leadership
“You can pretend to care, you cannot pretend to be there,” wrote Texas Bix Bender in his book Don’t Squat with ‘Yer Spurs On! Bender was describing a vital feature of effective leadership—command presence. People who spend more than twenty minutes in the...
by wiadmin | Aug 11, 2020 | Customer Loyalty, Leadership
As a young boy, I spent about as much time at my grandparents’ home a quarter mile away as I did at my own. We lived in the country and a rural highway separated our houses. Sometimes, I stayed with my granddaddy after sundown and had to walk home in the dark. As a...
by wiadmin | Jan 21, 2019 | Leadership
A crowded Montgomery, Alabama city bus stopped at its usual spot and a middle-aged African-American woman boarded the bus. As the bus pulled away, she realized every seat was taken and was prepared to take the trip on her feet. But, something changed that...